Xipat Flexible Solutions, a technology company founded in 2008, is dedicated to enhancing life through innovative technology solutions. With two flagship products, Game Zoka and Omegatheme, we focus on supporting merchants across various e-commerce platforms such as Shopify, WooCommerce, Wix, and Shopline.
We build data-driven apps that help merchants understand their customers better and maximize the effectiveness of their marketing.
Culture:
- Strong & Fresh
- Learn continually. There's always one more thing to learn
- Think for others
- Pursuit the best standards
Company size: 120 - 150 employees
Website: Xipat.com
Linked In:Xipat Flexible Solutions
Facebook: Xipat. ltd
1. Responsibilities:- Manage and grow a portfolio of mid-market / VIP merchants, maintaining long-term relationships and ensuring effective product adoption.
- Proactively conduct regular check-ins to understand customer needs, expansion plans, pain points, and growth opportunities.
- Provide tailored solutions based on real use cases within the Shopify / eCommerce / SaaS ecosystem.
- Deliver product demos, guide onboarding, and support customers in optimizing product usage.
- Identify and drive upsell and cross-sell opportunities within the product ecosystem (Blockify, Synctrack).
- Manage the sales pipeline in CRM, track activities, and report weekly revenue forecasts.
- Collaborate with Product and Support teams to handle advanced customer requests.
- Support win-back initiatives for churned customers or accounts showing declining usage.
- Collect customer insights and feedback to contribute to product improvements.
- Work closely with Marketing to develop case studies from successful customer stories.
2. Requirements:Must have:
- At least 1.5 years of experience in roles such as Account Manager, Customer Success, B2B Sales, Business Development, or equivalent.
- Experience working directly with business clients / brands.
- Experience in upselling, cross-selling, or managing revenue-generating accounts is a strong advantage.
- Strong English communication skills.
- Knowledge:
- Basic understanding of the Shopify / eCommerce / SaaS ecosystem.
- Familiarity with key eCommerce metrics such as GMV, Conversion Rate, AOV.
- Understanding of online customer behavior and business models (Dropshipping, POD, Brand).
- Skills:
- Strong communication and relationship management skills.
- Ability to perform solution selling (consultative approach, not just transactional sales).
- Strong research and customer analysis skills.
- Negotiation skills and ability to design incentives (commission structures, deal terms).
- Ability to manage pipeline and effectively use CRM systems.
- Strong discovery skills (asking the right questions to uncover needs).
- Mindset:
- Growth mindset: Proactively seek opportunities to expand revenue within existing accounts.
- Resilience: Comfortable handling rejection and following up strategically.
- Relationship builder: Able to build long-term, trust-based relationships with customers.
- Tech-savvy: Willing to learn the product deeply and confidently demo it to customers.
- Proactive, responsible, and self-driven.
Nice to have:
- Experience in SaaS, Shopify Apps, eCommerce, agency, or tech startups.
- Strong understanding of eCommerce metrics and dashboards.
- Experience in managing multi-product upsell/cross-sell.
- Experience in affiliate marketing, online business, or working directly with merchants.
- Existing networks within agencies, influencers, or the e-commerce community.
3. Compensation & Benefits- Compensation: Base salary (negotiable based on experience) + KPI-based bonus;
- Working from Monday - Friday, 8 AM - 5 PM, no OT;
- Flexible working policy: 01 remote working day per quarter;
- Performance bonus, public holidays bonus (30/4, 1/5, 2/9, 1/1); bonus for Excellent Employee and Excellent Team;
- Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance;
- Work performance review;
- 01 hour paid leave per day for women having children under 12 months;
- Annual health check;
- Annual Leave, Birthday Leave, Family Day Leave;
- A Learning budget of up to 25 million VND per year;
- Yearly company trip and year-end party, Sports Clubs;
- Men's Day, Women's Day, and other benefits under the provisions of the company;
- Working in a product development environment, owning the product in charge, participating in the process of bringing ideas, improving product innovation;
- Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.
4. Submit your application:- Submit your CV to Ms. Phuong Anh via email at [Confidential Information].
- For further inquiries, contact Ms. Phuong Anh at 0961965019 (Zalo/ Phone).
5. Address:- 3rd & 8th floor, Hoa Cuong building, No. 18/11 Thai Ha, Dong Da district, Hanoi
