COMPANY OVERVIEW
BSS Group has been a trusted partner for full-service eCommerce solutions since 2012, providing products and services across multiple platforms. With a global presence, BSS serves hundreds of thousands of customers in more than 150 countries, supported by a team of over 300 professionals.
The company focuses on delivering innovative technologies, strong career development opportunities, and a human-centric working environment. Its ecosystem includes BSS Commerce, Magestore, and SimiCart, reflecting a continuous commitment to expanding and diversifying solutions for the eCommerce industry. Headquartered in Hanoi, BSS Group continues to grow while maintaining a strong focus on international projects and service excellence.
POSITION
Business Consultant
ROLE OBJECTIVE
The Business Consultant is responsible for customer experience, conversion, and long-term value of assigned customers, with a strong focus on presales opportunities, VIP clients, and complex requirements.
This role goes beyond ticket-based support. The Business Consultant owns customer outcomes end to end, from initial consultation and onboarding to product adoption, retention, and value expansion.
KEY RESPONSIBILITIES
1. Presales and conversion
- Handle presales calls based on assigned working shifts
- Analyze customer needs and consult suitable business and eCommerce solutions
- Follow up potential leads referred from Customer Support, collaborators, and other channels
- Drive customers to actively use products and convert to paid plans
- Prepare proposals and recommend solutions aligned with customer goals
2. Customer development and retention
- Build and maintain strong relationships with VIP and key customers
- Conduct 1:1 onboarding, setup consulting, and handle special or complex requests
- Monitor product usage and proactively recommend improvements
- Increase customer satisfaction, retention, and lifetime value
3. Post-meeting follow-up and complex case handling
- Summarize requirements and action items after meetings with customers
- Coordinate with Tech and Dev teams to track bug fixes, customization, and workflows
- Proactively update customers on progress and outcomes
- Ensure delivery aligns with customer expectations and business objectives
4. Customer experience and service quality control
- Oversee a fixed group of Customer Support collaborators
- Regularly review conversation quality and overall customer experience
- Take over critical or poorly handled conversations to recover customer trust
- Maintain consistent and high-quality service standards
REQUIREMENTS
- Strong English proficiency in speaking, writing, reading, and listening for international communication
- At least 1 to 2 years of experience in Business Consulting, Customer Success, Business Development, SaaS, or eCommerce
- Experience in presales calls, objection handling, and long-term customer follow-up
- Strong ownership mindset with a focus on outcomes and customer value
- Ability to analyze issues, prioritize tasks, and work independently
- Clear, structured communication with customers and internal teams
- Fast learner with technology or SaaS products
- Familiarity with eCommerce platforms such as Shopify, Magento, or similar technologies is an advantage
- University degree in Business, Marketing, or related fields
- Comfortable working flexible shifts, including evening and night shifts
WORKING SCHEDULE
Weekly flexible shifts:
- 09:00 18:00 (office-based)
- 18:00 00:00 (online)
- 00:00 09:00 (online)
At least one office day per week.
COMPENSATION & BENEFITS
- Base salary: 10,000,000 15,000,000 VND
- Total income: 20,000,000 25,000,000 VND based on performance
Monthly and quarterly KPI bonuses based on:
- Presales conversion rate
- Case handling quality and customer experience
- Customer retention and product adoption
Additional benefits:
- Flexible working environment
- Agile working culture that respects differences and focuses on human development
- Clear career path to Senior Business Consultant or Business Consulting Lead
- 13.5 days of annual leave (12 days according to labor law plus 1.5 days for company trip)
- Social and health insurance in accordance with the Vietnam Labor Code
- Opportunities to join internal clubs such as football, running, gaming, and more
- Team building activities, picnics, and annual summer trips
- Birthday gifts and seniority allowance
- Support for training programs, courses, and professional certifications
