We are, iTechwx, established in mid-2022, with over 1300 employees across 3 offices within Ho Chi Minh City and 1 office in Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.
The Account Manager is responsible for managing and developing relationships with existing clients, ensuring customer satisfaction, identifying growth opportunities, and supporting long-term business partnerships.
Responsibilities
Account Management & Client Relationship:
- Serve as the primary point of contact for assigned clients.
- Build and maintain strong, long-term relationships with existing customers.
- Conduct regular business reviews and client meetings to understand customer needs and expectations.
- Proactively identify opportunities to expand services and increase account value.
- Ensure timely resolution of client concerns by coordinating with internal teams.
- Monitor customer satisfaction and drive continuous improvement initiatives.
Business Development within Existing Accounts
- Identify upselling and cross-selling opportunities within existing customer accounts.
- Collaborate with delivery and operational teams to propose suitable solutions that align with client objectives.
- Support contract renewals and account growth initiatives.
- Prepare account plans and business reviews to strengthen customer partnerships.
Others:
- Work closely with operations, delivery, finance, and recruitment teams to ensure service quality.
- Coordinate internal resources to support client requirements and project success.
- Monitor and report on the effectiveness of marketing campaigns and business development activities, providing insights and recommendations for improvement.
- Stay updated with industry developments, regulatory changes, and technological advancements that may impact the business.
Qualifications
- Minimum 2 years of experience as an Account Manager within the IT industry.
- Fluent in English (both written and spoken); able to communicate effectively with international stakeholders.
- Proven Capability to drive sales; ability to prospect new accounts and create a strong value proposition for the client
- Exceptional presentation and communication skills, with the ability to engage and persuade diverse audiences.
- Ability to develop ongoing rapport with clients and deliver value and relevant information.
- Strong relationship management skills.
- Adaptable to change with an ability to learn quickly
- Strong organizational and project management skills, with the ability to handle multiple priorities and deadlines.
- Proficiency in using CRM software, marketing automation tools, and presentation software (e.g., PowerPoint).
- Bachelor's degree in Business, Marketing, or a related field; MBA or equivalent is a plus.
Benefits
- Salary up to 31,000,000 VND
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance
- An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- 20 days leave (12 days of annual leave and 8 days of sick leave).
- Full work equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
