About Us:
Artemis Digital and Heads on Pillows is a forward-thinking digital marketing agency dedicated to driving growth and success for our clients. We specialize in providing comprehensive digital marketing solutions tailored to the unique needs of each client. Our specialist brand, Heads On Pillows, focuses on the hospitality industry, delivering targeted digital marketing strategies to enhance our clients online presence and direct bookings for accommodation businesses.
Position Overview:
We are seeking a seasoned Account Manager to join our dynamic team. This role is crucial for maintaining and expanding our relationships with international clients, with a focus on key accounts in Australia, Singapore, Thai and Vietnam. The ideal candidate will have significant experience in digital marketing agencies, demonstrating a deep understanding of digital marketing strategies and client management. This position requires a highly organized, communicative, and results-driven individual who thrives in managing client accounts and projects.
Key Responsibilities:
Client Relationship Management:
- Serve as the lead point of contact for all client account management matters.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Project Coordination and Delivery:
- Ensure the timely and successful communication of our deliverables according to customer needs and objectives.
- Communicate clearly the progress of initiatives to internal and external stakeholders.
- Liaise between clients and internal technical teams, creative teams, and other relevant departments on matters including SEO, web design, development, social media, and paid ads management.
Proposal and Pitch Support:
- Assist with pitching, proposal generation, and optimization to secure new business.
- Attend industry events and represent the company to a variety of stakeholders.
Process Development:
- Build out processes and the account management function with the aim of developing an extensive account management team.
- Develop standard operating procedures and company best practices for the account management role.
- Pave the way for your progression to Account Director and build out a team to report to you as the company expands.
- Report to the management and project management team on progress, ensuring alignment with company goals.
Job Requirements:
- Good English communications (both writing and speaking)
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role within digital marketing agencies.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software (e.g., Salesforce, HubSpot) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- A fast-paced, dynamic individual who is keen to learn and motivated to ensure client satisfaction and value realization.
Benefits:
- Competitive salary based on experience + annual bonus.
- 13th-month salary, and participation in compulsory insurance as per VN legal requirements.
- Annual company trips, team building activities, birthday celebrations, and other company events.
- High opportunities for advancement and development in a dynamic, creative, and multinational environment.
