Account Executive (Project Mangagement)

About Us:

Artemis Digital Vietnam is a fast-growing digital marketing agency headquartered in Melbourne, Australia, with our largest team in Ho Chi Minh City. We operate under two brands: Artemis Digital and Heads On Pillows - serving clients across Vietnam, Australia, the UK, and SE Asia. Our services include SEO/Local SEO, PPC management (Google Ads, Meta Ads, LinkedIn Ads), social media management, and website design & development.

Job Summary:

In this role, you will support in maintaining and growing relationships with regional clients, primarily in Australia, Singapore, the UK and Vietnam. This position offers a great opportunity to develop knowledge in the fundamentals of digital marketing account management and as well as grow your client relationship skills within a collaborative environment.

Location: 55 Ho Hao Hon, Dist 1, HCM

Responsibilities:

● Support Client Relationships:

• Assist in managing day-to-day communication with clients, helping to build trust and rapport.
• Support the team in addressing client needs and ensuring satisfaction.
• Growth with client relationships is a priority; building long-term trust and understanding is essential.

● Client Growth:

• Contribute to new business development efforts by supporting proposals and presentations.
• Focus on driving client satisfaction and retention through a customer-centric approach.

● Project Assistance:

• Coordinate with internal teams to ensure timely delivery of project components such as SEO, social media, and paid advertising.
• Track project progress and communicate updates to clients and team members.

● Administrative and ProcessSupport:

●Help develop and implement standard operating procedures for account management.

Maintain accurate records in CRM systems (e.g., Pipedrive, Asana).

● Industry and Company Knowledge:

• Attend industry events and internal meetings to learn more about client industries and digital marketing best practices.
• Support proposals and presentations under guidance from senior team members.

● Growth and Learning:

Gain exposure to new business opportunities.

Develop your skills in client communication, project coordination and digital marketing strategies.

● Self-Motivation & Initiative:

• This role demands a self-motivated individual who can take initiative, manage tasks proactively, and work independently when needed.

Requirements

● Bachelor's degree in Marketing, Business, Communications, or a related field.

● Excellent communication skills in English (fluency essential).

● 1-3 years of experience in a digital agency environment, with a strong understanding of client servicing workflows (briefing, execution, follow-up, and reporting). Priority will be given to candidates with experience as Account Executives or in similar client-facing roles.

● Solid understanding of key digital channels such as Meta Ads, Google Ads, Website, and SEO, sufficient to engage in client and internal team discussions.

● Customer service-oriented mindset: proactive, detail-oriented, a good listener, and capable of handling client situations smoothly.

● Ability to organize work, follow deadlines, and take ownership of tasks.

● Quick and self-motivated learner, able to onboard quickly and work independently at a basic level.

● Organised, detail-oriented, and eager to learn.

Benefits:

● 13th salary, mid-year performance bonus, 15 days annual leave

● Team building, health check up.

● Opportunities for professional growth and career advancement

● Supportive work environment with training and mentorship

Opportunities for Growth:

● Successful team members will have the chance to develop into senior account managers and team leaders, with ongoing training and career development opportunities.

● Building long-lasting client relationships remains a core focus as part of your growth trajectory.