Account Executive (POSM)

About Tag

At Tag, we bring bold ideas to life. As a global creative production and sourcing partner, we help the world's leading brands create content at scale, delivering campaigns that are more impactful, more efficient and more effective.

For over 50 years, we've partnered with some of the world's most iconic brands to accelerate speed to market while driving marketing efficiency and brand consistency across every channel. With operations in 29 countries and as part of Dentsu, a global leader in integrated marketing and communications, we bring together creativity, technology and production expertise to deliver end-to-end solutions across creative adaptation, digital content, print, Point of Sales Merchandising (POSM) and sourcing.

Just as we believe great work comes from bringing together different disciplines, we believe it comes from bringing together different people. Diverse perspectives, backgrounds and experiences are what drive our creativity, and we're committed to fostering an inclusive culture where everyone feels empowered to do their best work.

That commitment is reflected in the recognition we've earned, including Best Culture, Production Agency of the Year, and Outstanding SME in Gender Equality, Family Status Equality, and Racial Equality and Inclusion.

Learn more at www.tagworldwide.com.

Position Summary

The Account Executive – Client Service is a key player in managing client relationships, and ensuring seamless execution of Point-of-Sale Materials (POSM) projects. This role bridges the gap between clients and internal teams to deliver high-quality marketing and visibility solutions.

The ideal candidate will have a background in account management, and project execution with a fair understanding of branding, and retail activation.

You will be responsible, when client contact is needed, to providing a professional working relationship with client. And ultimately ensuring that a first class communication and service are delivered. You will represent Tag in the eyes of the client, and deliver the service adhered to account KPI's on a daily basis.

In conjunction with the Account Manager and Operation team, you will have to ensure that the most appropriate supplier is selected, best costings and time-scales for each job are set and that benchmarking is accurate.

While procurement execution is not a direct responsibility, knowledge of end-to-end procurement and execution processes is essential to provide informed guidance and strategic oversight.

Position Responsibilities

Client Management

• Serve as the main point of contact for client, ensuring high levels of satisfaction and engagement.
• Understand client business objectives and provide proactive recommendations to enhance their POSM strategies.
• Ensure all deliverables align with client expectations, brand guidelines, and quality standards.
• Maintain effective communication with internal teams, ensuring alignment and smooth project execution.

Project Execution

• Manage end-to-end project execution, from briefing to delivery and installation of POSM materials.
• Work closely with the creative, sourcing, and operation teams to ensure accurate execution.
• Oversee vendor selection, briefing, pricing negotiations, and awarding of projects.
• Ensure timely delivery by tracking project progress and resolving any roadblocks.
• Leverage technical knowledge to advise clients on the best materials and production methods.

Compliance and Finance

• Prepare and validate accurate quotations before submission to clients.
• Drive cost optimization by ensuring compliance with each category's KPI and exploring cost-saving opportunities.
• Ensure financial accuracy by managing invoices, collections, and reconciliation processes.
• Leverage the RACI model to ensure clear accountability and responsibility across all stages of the project lifecycle.

Continuous Improvement and Market Insights

• Monitor industry trends, innovations, and best practices to provide strategic insights to clients.
• Regularly review project outcomes to optimize processes and enhance service delivery.
• Identify and implement improvements in workflow efficiency and sourcing strategies.

Required Knowledge & Skills:

Professional

• 2+ years of experience in account management, client service, or a related role.
• Knowledge of POSM production and procurement processes, including materials such as paper, wood, acrylic, and metal.
• Familiarity with brand and retail operations, ensuring deliverables meet client standards.
• Proven ability to manage multi-stakeholder projects with tight deadlines.

Skills

• Strong project management and coordination skills.
• Ability to negotiate with vendors and clients effectively.
• Financial acumen to manage budgets, pricing models, and cost tracking.
• Proficiency in English (both written and spoken) is mandatory.
• Experience with project tracking tools and reporting systems is a plus.

Looking forward to doing meaningful work alongside talented people We'd love to hear from you.

Join a global team shaping creative production for some of the world's most recognised brands while building a career with purpose, scale and opportunity.

Tag is committed to an ethical and inclusive recruitment process and will never ask applicants for sensitive personal information upfront or make employment offers contingent on financial requests.

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