About Docquity
Docquity is Southeast Asia's largest professional community of healthcare professionals. Our single minded purpose is to build a trusted digital healthcare platform to elevate patient outcomes and, ultimately, build healthier lives.
Docquity connects healthcare professionals to help them be more collaborative, productive, and impactful and partners with companies to reach, educate and gain insights. Docquity has more than 350,000 healthcare professionals and has offices in India, Indonesia, the Philippines, Malaysia, Singapore, Thailand, Vietnam, and Taiwan.
About Role
- Job Title: Account Executive
- Reporting to: Account Manager.
- Work Experience: At least 2 years of experience in Account Management within a digital agency or event agency. Exposure to the healthcare industry would be an added advantage.
- Location: Ho Chi Minh city, Vietnam
- Academic Qualification: Bachelor's degree in Business Administration, Marketing, Science, or a related field.
Expectations from you
- Cultivate and nurture strong relationships with external clients, ensuring their satisfaction and loyalty to Docquity.
- Drive growth on existing accounts by identifying opportunities for upselling and cross-selling our services.
- Leverage your industry-specific experience in healthcare (Pharmaceutical/Medical Device) and/or digital agency to understand client needs and deliver effective solutions.
- Work closely with the Account Director and Account Manager, managing client contracts and delivering projects from start to finish.
- Prepare and present deliverables and associated costs to clients, ensuring clear and transparent communication.
- Collaborate with internal departments to ensure seamless project execution and delivery of services to clients.
- Negotiate project timelines both internally (if necessary) and with clients to meet project deadlines and expectations.
- Monitor project progress and maintain regular communication with clients at all stages, providing updates and addressing concerns.
- Maintain internal and client trackers to facilitate efficient project management and reporting.
- Attend all client meetings, actively engaging in discussions, addressing client needs, and gathering feedback.
- Provide support to the team on internal projects, deliverables, and presentations as required.
- Assist in resolving billing and accounts-related issues to ensure smooth financial transactions.
- Demonstrate a basic understanding of reading reports and data, providing valuable insights to clients.
- Up-sell and cross-sell within his/her portfolio of accounts.
Skills required
- Strong business acumen and ability to drive growth on existing accounts through upselling and cross- selling.
- Excellent interpersonal and communication skills for building and maintaining client relationships.
- Proficiency in project execution, internal stakeholder management, and client interactions.
- Result-oriented with a track record of achieving growth targets.
- Exceptional organizational and time management skills for handling multiple client accounts.
- Familiarity with data analysis and reading reports is advantageous.
- Passion & readiness to join a digital healthcare startup to build up from scratch with ultimate integrity, alongside winning & can-do spirit: rolling up your sleeves to counter & overcome any challenges.
Docquity Culture
While we have been growing fast, we are still small enough that everyone makes a pivotal difference. We care less about hours worked and more about the outcome — and the impact you make. We have worked hard to create an autonomous working culture emphasizing work/life balance and a fun working environment. We follow the hybrid work culture.
