Job Summary
The Account Coordinator is a pivotal role responsible for managing client accounts, supporting business development initiatives, and ensuring seamless operational and administrative processes. This position requires a proactive professional with 510 years of experience in client-facing, coordination, or business support roles, ideally within multinational or multicultural environments.
The SeniorAccount Coordinator will act as a key liaison between clients, internal teams, and external partners, ensuring high-quality service delivery and operational excellence.
Key Responsibilities
Client & Account Management
- Build and maintain strong relationships with clients, understanding their business needs and ensuring high levels of satisfaction.
- Serve as the primary point of contact for client enquiries, concerns, and ongoing account management.
- Support client meetings, presentations, and proposals, ensuring all client requirements are captured and addressed.
- Track and report on account activities, including leads, opportunities, and service delivery milestones.
Business Development Support
- Identify and approach potential clients to generate new business opportunities.
- Collaborate with business development and recruitment teams to deliver tailored solutions to clients.
- Contribute to market research and competitor analysis to identify growth opportunities.
Operational & Administrative Coordination
- Coordinate the mobilization and demobilization of contractors or project teams, including visa/work permit processes and onboarding logistics.
- Liaise with internal departments (finance, HR, operations) to ensure all documentation, compliance, and contract requirements are met.
- Monitor and process timesheets, expense claims, and payroll queries, ensuring accuracy and timely resolution.
- Oversee procurement of office supplies, equipment, and vendor management as needed.
Cross-Functional & Project Support
- Support the implementation of strategic initiatives and process improvements across the business.
- Assist with administrative duties, including document management, reporting, and data entry.
- Ensure compliance with company policies, client requirements, and local regulations.
Financial & Compliance Oversight
- Assist with accounts payable/receivable processes, vendor invoice management, and payment authorizations.
- Support the finance team with banking transactions, cashbook updates, and tax-related payments as required.
Key Skills & Competencies
- Excellent verbal and written communication skills.
- Strong relationship-building, negotiation, and influencing abilities.
- Advanced organizational and time management skills.
- Analytical thinking with the ability to understand client needs and market trends.
- Proficiency in MS Office and CRM/project management tools.
- Adaptable, resilient, and able to thrive in a fast-paced, multicultural environment.
- Self-motivated, proactive, and results-driven.
