Academic Counselor (Junior)

Are you passionate about helping others achieve their career goals Do you love connecting with people and sharing exciting opportunities If so, upGrad is looking for a Junior Academic Counselor to join our team!

As an Academic Counselor at upGrad, you will be responsible for achieving enrollment and revenue targets while managing the entire sales process, from lead generation to post-sales support. You will guide prospective learners in planning their career paths, demonstrating how upGrad's online programs can help them succeed. Strong communication skills, a sales-driven mindset, and a passion for customer service are essential for success in this role.

Roles & Responsibilities

• Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, product demonstrations, sales closing, and post-sales relationship management.
• Establishing the uniqueness and effectiveness of upGrad's model of online learning.
• Maintaining a detailed database of all the interactions with the leads and providing constant feedback to the marketing team on lead quality.

Skills Required

• Strong communication and interpersonal skills
• Experience in telesales & sales, preferably EdTech
• Sales-driven mindset with the ability to clearly communicate offerings and meet revenue goals
• Passionate about delivering excellent customer service

Compensation & Benefits:

• 15 annual leave days + public holidays.
• Social insurance on full salary + 100% salary in probation period.
• Providing a laptop for working (if needed).
• Flexible working hours.

Employment Type: Full-time.

Working Hours: 9 AM 6 PM (Monday Friday).

Location: 170 Tran Quang Khai, Tan Dinh ward, District 1, HCMC