Location: District 2, HCMC
Working Hours: Monday - Friday (08:30AM - 17:30PM)
Insurance: Full salary during 2-month probation, Social Insurance based on full salary

The Warehouse Manager is responsible for overseeing end-to-end warehouse operations within a fast-paced retail distribution environment. This includes managing inventory flow through receiving, putaway, picking (put-to-light and pick-from-pick-face), staging, and shipment processes. The role ensures optimal utilization of the Warehouse Management System (WMS), maintains high accuracy and productivity levels, and coordinates closely with third-party logistics (3PL) providers to ensure timely and cost-effective deliveries. The Warehouse Manager will lead a team to support multi-category products including groceries, household goods, and cleaning chemicals, while ensuring compliance with safety and operational standards.

Responsibilities

1. Operational Management

Oversee daily warehouse operations: receiving, putaway, picking, staging, and outbound shipments.
Manage multiple picking methods including:
Put-to-light system
Pick-from-pick-face (carton, loose, and inner picking)
Ensure efficient workflow planning and execution for high SKU volume and complex order profiles.
Monitor and optimize warehouse layout, slotting, and picking strategies.

2. Inventory & System Management

Ensure accurate inventory control and stock integrity within the WMS.
Monitor stock movements, cycle counts, and discrepancy resolution.
Drive continuous improvement in system utilization and process automation.

3. Logistics & 3PL Coordination

Coordinate with third-party logistics (3PL) providers for truck arrangements and dispatch planning.
Monitor delivery schedules, turnaround times, and service performance.
Resolve logistics-related issues and ensure timely shipment fulfillment.

4. Team Leadership

Lead, train, and supervise warehouse staff and supervisors.
Set KPIs and monitor team performance (productivity, accuracy, safety).
Foster a culture of accountability, efficiency, and continuous improvement.

5. Compliance & Safety

Ensure compliance with company policies, safety standards, and regulatory requirements.
Manage handling and storage of sensitive goods (e.g., cleaning chemicals) in accordance with safety guidelines.
Conduct regular safety audits and enforce best practices.

6. Continuous Improvement

Identify operational bottlenecks and implement process improvements.
Drive cost reduction initiatives and productivity enhancements.
Support digitalization and automation initiatives within warehouse operations.

Requirements

Education

• Bachelor's in Business, Retail, Supply Chain, or related field

Experience

• 7+ years total, 3-5 years in Warehouse Manager role

• Must have valuable retail/FMCG experience in Vietnam

Skills

• Deep knowledge of Vietnamese retail market, consumer behavior, and import regulations

• Strong Excel, ERP (SAP/Navision); data‑driven decision‑making

• Fluent English + Vietnamese (written & spoken)

• Strong negotiation, leadership, cross‑team coordination