17:I[832,["6669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-1d33e7066d10f3de.js"],"default"] 19:I[5878,["6669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-1d33e7066d10f3de.js"],"Image"] 18:T606,Job Description

Closely monitor daily BPO performance, take action internally & externally to achieve SLA. Process daily/monthly booking to Vendors & resolve related BPO incidents in assigned areas.
Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality.
Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.
Contribute & process vendor evaluation with internal teams.
Other tasks are assigned by the Company from time to time.

Requirements

Min 4+ years of experience in workforce management or related roles.
Solid communication and stakeholder management skill, both internally and externally.
Data and SOP-driven, with strong problem-solving and decision-making abilities.
Thrives in fast-paced settings, delivering results under pressure and within tight deadlines.
Willing to be hands-on with solid project management and execution abilities.
Result-oriented and proactive approach in identifying and capitalizing on opportunities.

Senior Outsourced Vendor Management - Workforce Management, SPX Express