1) Process Design & Standardization (End-to-End WH)

Analyze current WH workflows to identify process gaps, constraints, and inefficiencies across key functions: Inbound, Put-away, Storage, Replenishment, Picking, Packing, Outbound, Dispatch, and Returns / Rework (if applicable).
Design, document, and deploy SOPs. Lead pilot runs, process validation, and rollout governance for new initiatives.
Facilitate both executive-level and working-level meetings ensure structured documentation (minutes, action log, RAID log) and owner-based follow-up.

2) WH Performance Management & Continuous Improvement (CI)

Define and implement KPI frameworks and key driver trees for WH performance (inputs, process, outcomes), e.g.: Productivity, Service/Speed, Quality, Inventory.
Consolidate insights into regular project health dashboards and weekly/monthly performance reviews for leadership. Drive data-driven improvement using time study, motion study, capacity modeling, volume forecast, and bottleneck analysis.
Build CI culture on the floor: standard problem solving, idea-sharing, and ownership mindset.

3) Project Management for WH Initiatives

Drive project excellence by embedding project management standards, tools, and governance across WH initiatives: Scope, milestones, dependencies, risk management, change management, and benefit tracking.
Lead cross-functional programs on: Capacity & Productivity Optimization, Cost & Efficiency, Inventory & Compliance.
Ensure post-implementation tracking: adoption, KPI movement, and sustainability plan.

4) Coaching & Stakeholder Engagement

Coach WH Ops teams and cross-functional stakeholders to build problem-solving capability and project ownership. Act as a thought partner to Ops/Business teams: provide insight-driven recommendations to shape initiative pipeline, investment priorities, and site roadmaps.
Partner closely with BI/Data, Product/Tech (WMS), WFM, Finance, and Regional stakeholders to align source of truth, reporting logic, and execution model.

5-7 years of relevant experience with demonstrated business impact (Ops Excellence / Continuous Improvement / Industrial Engineering / Warehouse Operations / E-commerce logistics).
Strong experience in process improvement and project management in operations environments.
Strong analytical mindset comfortable with KPI design, data interpretation, and turning insights into execution plans.
Proven ownership: proactive, hands-on, and able to drive cross-functional alignment under ambiguity.
Excellent communication in English & Vietnamese (written and verbal), able to work with regional stakeholders.
Flexible, resilient, and open to challenges can work on-site and support multi-site initiatives when needed.

Warehouse Process & Performance Assistant Manager - Shopee