About The Team

At SPX (spx.vn), we move fastliterally. Were looking for a Service Launch Senior Associate to join our NSS User-Service Launch team, where youll lead the rollout of new logistics services from idea to execution. This role is all about turning concepts into reality planning, piloting, launching, and scaling while building the playbooks, systems, and SOPs that will define how SPX scales nationwide. Youll work closely with cross-functional teams to ensure every new service is launched seamlessly, delivers measurable impact, and strengthens SPXs position as a leader in e-logistics innovation

Job Description

Own the launch lifecycle: Be the project owner to scope projects, align stakeholders, drive execution, and lead post-launch reviews.
Translate strategy into action: Convert business requirements into clear execution plan (playbooks, SOPs, and system configs, etc.)
Lead cross-functional collaboration: Coordinate with cross-functional teams (E.g.: Product, Ops, Marketing, BD, and Customer Service teams etc) to ensure service launches are on time and on target
Set up scalable systems: Establish workflows and automation tools to enable rapid and repeatable launch processes
Pilot and iterate: Execute initial service pilots, collect feedback, and iterate on service model designs to ensure viability at scale
Track performance and report insights: Monitor KPIs post-launch, address implementation gaps, and continuously improve service delivery

Requirements

2+ years of experience in e-logistics, supply chain, or e-commerce operations, preferably in a fast-scaling environment
Bachelors degree in Business, Marketing, Finance, or related fields.
Strong project management and organizational skills, with a proven ability to handle multiple concurrent projects
Excellent communication and stakeholder management skills, enabling effective influence across multiple levels and teams
Proficiency in turning strategy into execution: creating SOPs, planning timelines, and driving operational readiness
Highly proactive and adaptable, with a strong bias toward action and continuous learning

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