Vertex Tax System Production Support Service Engineer

Role & Responsibilities

• Provide end-to-end production support for the Vertex Tax System, ensuring high system availability and accuracy.
• Troubleshoot, diagnose, and resolve production issues swiftly to maintain seamless tax operations.
• Collaborate with cross-functional teams and escalate issues when necessary to guarantee minimal disruption.
• Monitor system performance, implement updates, and execute system enhancements to optimize efficiency.
• Document resolutions, maintain process standards, and contribute to continuous improvement initiatives.
• Engage in on-site support activities, including participation in on-call rotations and emergency response protocols.

Skills & Qualifications

• Must-Have: Proven experience in production support for the Vertex Tax System or similar tax software environments.
• Must-Have: Strong technical troubleshooting abilities coupled with hands-on experience in Linux and SQL environments.
• Must-Have: Familiarity with critical business processes around tax calculations and financial reporting.
• Must-Have: Prior experience in on-site production support roles with a proactive problem-solving approach.
• Preferred: Exposure to financial software support, ERP systems, or ITIL production support frameworks.
• Preferred: A degree in Engineering, Computer Science, or a related field.