Act as senior point of contact for internal stakeholders and customers manage escalations and complex inquiries.
Maintain operational controls, compliance and governance for trade finance activities ensure adherence to Bank policies and regulatory requirements.
Oversee review of daily transaction controls performed by COE‑Trade review TBML checks, exceptions and high‑risk cases to ensure accuracy and timeliness.
Act as the checker for back-to-back matching, ensure completeness and correctness.
Define, monitor and report KPIs, SLAs and aged exceptions lead root‑cause analysis and corrective action plans.
Conduct regular quality assurance reviews and sample testing of COE‑Trade outputs ensure remediation of findings.
Maintain and enhance SOPs and related procedure manuals.
Participate in system implementations, UAT, and process‑improvement initiatives from an operational and control perspective.
Review and QA risk control testing completed by Managers and support internal/external audits by providing documentation, control evidence, and driving remediation actions as needed.
Coach, mentor and develop Managers and junior staff provide guidance, training and on-the-job support to ensure accurate, efficient customer service.
Act as designated backup for the peer Senior Manager, covering their oversight, escalation decisions and stakeholder responsibilities during absences or peak demand to maintain uninterrupted service and control.
Perform other duties as assigned by Country Operations or the Country Manager.
