Overview
About PowerSchool
At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
Our Customer Experience (CX) team is on the frontline of engagement with our valued customers. The team is responsible for customer satisfaction, retention, and innovation to ensure a more personalized approach to our users needs.
Responsibilities
Job Description – Solution Developer (Salesforce Experience Cloud & Agentforce)
Location
Bangalore (Hybrid)
Experience
6–8 Years
About The Role
We are looking for an experienced
Solution Developer to join our Digital Transformation team. This role is ideal for someone who enjoys both
solution design and
hands-on software development.
You will play a key role in designing, developing, and delivering enterprise-grade digital solutions on the Salesforce platform, with a strong focus on
Salesforce Experience Cloud and
Agentforce. Working closely with Product Owners, Business Stakeholders, Architects, and Engineering teams, you will help transform customer experiences by delivering scalable, secure, and innovative solutions.
The ideal candidate is passionate about modern software engineering practices, AI-powered customer experiences, and building robust cloud-based applications.
Key Responsibilities
Solution Design
- Work with Product Owners and business stakeholders to understand business requirements and translate them into scalable technical solutions.
- Participate in solution architecture discussions and contribute to application design.
- Design reusable, scalable, and secure Salesforce solutions aligned with enterprise architecture standards.
- Recommend best practices and improvements for customer-facing digital experiences.
- Evaluate new Salesforce capabilities and AI features to improve business processes.
Salesforce Development
- Design and develop applications on Salesforce Experience Cloud.
- Develop and configure Agentforce agents, actions, prompts, topics, and AI-powered customer journeys.
- Build custom Lightning Web Components (LWC), Apex Classes, Triggers, Batch Jobs, Queueables, and Flows.
- Develop integrations using REST APIs, Platform Events, Named Credentials, and External Services.
- Configure Experience Cloud sites including authentication, user management, sharing, and security.
- Develop reusable components and follow Salesforce development best practices.
Software Engineering
- Apply software engineering principles including SOLID design, object-oriented programming, and design patterns.
- Write clean, maintainable, and well-tested code.
- Participate in code reviews and mentor junior developers.
- Perform debugging, troubleshooting, and performance optimization.
- Ensure solutions are scalable, secure, and maintainable.
Integration & Automation
- Build integrations between Salesforce and enterprise applications.
- Develop APIs and middleware integrations.
- Implement automation using Salesforce Flow, Apex, and platform capabilities.
- Support CI/CD pipelines and DevOps practices for Salesforce deployments.
Collaboration
- Work closely with Product Owners to refine requirements.
- Collaborate with UX designers to deliver exceptional digital experiences.
- Partner with QA engineers during testing cycles.
- Participate in Agile ceremonies including Sprint Planning, Daily Standups, Reviews, and Retrospectives.
Innovation
- Explore emerging Salesforce capabilities including Agentforce, Einstein AI, Data Cloud, and Experience Cloud enhancements.
- Recommend innovative approaches to improve customer engagement and operational efficiency.
- Contribute to the organization's Digital Transformation roadmap.
Qualifications
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline.
- 6–8 years of software development experience.
- 4+ years of Salesforce platform development experience.
- Hands-on experience developing Salesforce Experience Cloud solutions.
- Experience building AI-powered customer solutions using Agentforce.
- Strong understanding of Salesforce architecture and platform capabilities.
- Experience with Apex, Lightning Web Components (LWC), SOQL, SOSL, Visualforce (where applicable), and Salesforce Flows.
- Experience integrating Salesforce with external systems using REST APIs.
- Strong understanding of authentication mechanisms including OAuth and SSO.
- Experience working in Agile development environments.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
Technical Skills
Salesforce
- Salesforce Experience Cloud
- Agentforce
- Apex
- Lightning Web Components (LWC)
- Salesforce Flow
- SOQL
- Platform Events
- Custom Metadata
- Custom Objects
- Sharing & Security Model
- Permission Sets
- Profiles
- Validation Rules
- Named Credentials
- External Services
Software Development
- Object-Oriented Programming
- Java or C#
- JavaScript / TypeScript
- HTML5
- CSS
- REST APIs
- JSON
- Git
- CI/CD
- Unit Testing
- Design Patterns
Integration
- REST APIs
- Web Services
- OAuth
- API Security
DevOps
- GitHub
- Salesforce DX
- Copado
- Automated Deployment Pipelines
Preferred Qualifications
- Salesforce Platform Developer I (Required)
- Salesforce Platform Developer II (Preferred)
- Salesforce Administrator Certification
- Salesforce AI Associate
- Salesforce Agentforce Specialist or Agentforce-related credentials (preferred as available)
- Experience with Data Cloud is a plus.
- Experience working on enterprise-scale digital transformation programs.
- Experience with AI-enabled customer support or self-service portals.
What Success Looks Like
Within the first year, you will have:
- Delivered scalable Salesforce Experience Cloud capabilities that improve customer self-service.
- Designed and implemented Agentforce solutions that enhance customer support automation.
- Built high-quality, reusable Salesforce components aligned with enterprise standards.
- Collaborated effectively across Product, Engineering, and Architecture teams.
- Contributed to accelerating the organization's Digital Transformation initiatives through innovative, AI-driven solutions.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [Confidential Information].
