Senior Manager, Business Support
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At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
So if you believe in inspiring a better future, read on.
About the Role
To lead and drive end-to-end business support strategy, ensuring operational excellence, strong stakeholder management, and achievement of business targets across banca partnership sales channels.Roles & Responsibilities:
1. Leadership & Strategy
Provide strategic direction for Business Support functions across sales, operations, and servicing
Drive continuous improvement initiatives to enhance efficiency, turnaround time (TAT), and customer experience
Lead transformation, automation, and process optimization initiatives
Establish governance and ensure adherence to internal policies and regulatory standards
2. Business & Sales Support Oversight
Oversee end-to-end sales support operations ensuring smooth case processing and target achievement.
Ensuretimelyresolution of escalations, complaints, and operational issues
Monitor deferment, outstanding, and pending cases at a portfolio level
3. Stakeholder Management
Maintain strong relationships with Bank Partners and internal stakeholders
Represent Business Support in leadership forums and strategic discussions
Drive service excellence across customer and partner interactions
4. Performance & Reporting
Review business performance (VONB, productivity, service levels)
Provide insights and strategic recommendations to senior management
5. People Management
Lead, coach, and develop team leads
Drive a high-performance, customer-focused culture
Job Requirements:
Degree in Business / Finance or equivalent
10-15 yearsofexperience in insurance / banca operations
Strong leadership, stakeholder management, and strategic thinking
#LI-DNI
Job ID: 152335317
Skills:
risk management, corporate finance, project management, Stakeholder Management, Regulatory Compliance, Governance
Skills:
Digital Transformation, Go-to-Market Design, Performance Improvement, Project Management, Client Presentations, Exit Readiness Strategies, Team Leadership, Cost and Operating Model Redesign, Business Development, Growth Strategy, Mentoring
Skills:
Marketing Strategy, marketing plans and strategies, Sales Enablement, hyperscale datacenter network architecture, business development, Competitive Market Analysis, Business Planning, technical pre-sales, field support, Product Marketing, cloud network topologies design, product management, customer and market analysis, Go-to-Market strategy
Skills:
RDC operations, project management, Stakeholder Engagement, logistics distribution, import export compliance, distribution network design, cross-border logistics
Skills:
digitalisation, project management, non-cashless claims payments, allowance claims, process improvement, medical reimbursement, reconciliation accuracy, Lean Six Sigma, system enhancement, cashless claims payments, claims management, Leadership, Financial Controls, Operational Excellence, TPA management
