Retail & Community Executive

Company Description

Our Second Nature is a clothing brand centered on creating comfortable, everyday wear. The brand focuses on designing collections inspired by the small, meaningful moments in life - from the tranquility of a slow walk in the park to the familiarity of nostalgic songs. Believing in the personal and transformative nature of clothing, Our Second Nature blends thoughtful design with individuality. Each creation reflects a blend of the tangible and intangible, celebrating what makes life uniquely personal.

Job Description & Requirements:

We are looking for a fun, motivated, and driven team player to join our retail team in Singapore. As a Full-Time Retail & Community Executive, you are the primary face of OSN and the architect of our offline brand experience. Reporting to the Retail & Community Manager, you don't just run a store - you cultivate a home for our community and play a key role in growing The Bluhaus Club, our loyalty and rewards programme for our true blue customers.

This role offers a unique hybrid workflow, splitting your time between our vibrant retail spaces and our HQ office to ensure you stay connected to both our customers and our strategic operations.

We believe in building the future alongside our team. As our brand grows, so do you - we're looking for individuals ready to transition into leadership roles as we scale.

Responsibilities included:

a/ Retail & Operations:

• Execute and oversee day to day operations, including opening/closing, inventory management, replenishments, customer service, cashiering, and visual merchandising
• Assist in setting up and rolling out new stores locally and overseas
• Achieve sales targets and report on product and sales performance
• Ensure excellent in-store customer service and experience
• Contribute to internal meetings to optimise store operations, improve workflow and productivity

b/ Customer Service:

• Handle daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments/teams
• Contribute to internal meetings to improve the integration of online/offline sales
• Ensure a seamless experience between online and offline channels, processing store credit refunds and handling queries with prompt solutions

c/ Community & Loyalty (The Bluhaus Club)

• Execute in-store community events or campaigns, such as VIP launch events, partnership events, workshops and more, to deepen member connection to the brand
• Proactively ideate and propose in-store community activations to deepen The Bluhaus Club experience
• Collaborate with the community and marketing team to brainstorm Gift With Purchase (GWP) concepts and loyalty rewards that resonate with our members
• Actively recruit new members into the Bluhaus Club, guiding them through the Explorer, Enthusiast, and Connoisseur tiers

Skills & Requirements:-

• Minimum I year working experience in retail (Fashion or F&B a bonus) or a customer-facing role
• Honest, hardworking, responsible, pro-active and a strong team player
• Strong command of English is necessary to ensure excellent customer service and to maintain consistent brand storytelling during in-store community events.
• Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)

Job Type: Full-time

Benefits:

• Employee discount
• Food allowance
• Health insurance
• Professional development

Work Location: In person