Management Level: 07-Manager
Location: Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Pune, Chennai
Key Responsibilities
- Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements.
- Analyze business requirements and map them to S/4HANA Service processes.
- Configure and customize: Service Orders, Service Contracts, Service Notifications
Resource Planning Billing & Invoicing
- Integrate SAP SM with: Sales & Distribution (SD) Materials Management (MM) Finance (FI)
Project Systems (PS), where applicable
- Perform system testing, SIT, UAT support, and defect resolution.
- Prepare functional specification documents and collaborate with technical ABAP teams.
- Provide production support, issue analysis, and root cause resolution.
- Support data migration validation and cutover activities.
- Deliver end-user training and create training documentation.
- Participate in workshops, design discussions, and stakeholder meetings.
- Provide regular project status updates to leadership and project managers.
Required Skills & Qualifications
- 10+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM).
- Minimum 4 end-to-end S/4HANA implementation experience.
Strong knowledge of: Service Orders, In-house Repair, Customer Service Processing, Contracts & Warranties, Billing Integration
- Solid understanding of service business processes..
- Good understanding of S/4HANA simplifications and Fiori apps related to Service.
- Ability to independently manage design, configuration, testing, and support.
- Excellent verbal and written communication skills (mandatory).
- Strong analytical, troubleshooting, and client-handling skills.
- Experience working with global clients in US shifts is a plus.
