General Manager Facility Management Services

General Manager – Facility Management Services Position

Overview: We are seeking an experienced and results-driven General Manager – Facility Management Services to lead and grow the facility management business across residential apartments and commercial premises.

The ideal candidate will have 12–15 years of relevant experience, a strong industry network, proven business development capability, and the leadership skills required to drive revenue, client acquisition, relationship management, operations coordination, and overall business performance. Key Responsibilities:

1. Business Strategy and Market Development:

• Develop and execute the business development strategy for facility management services across residential and commercial properties.

• Identify market trends, new business opportunities, target accounts, and areas for revenue expansion.

• Build and maintain a strong network with property owners, developers, residential associations, facility managers, and commercial property stakeholders.

• Drive market penetration and strengthen the company's presence in the facility management sector.

2. Business Development and Client Acquisition:

• Lead the end-to-end business development cycle, from identifying prospects and generating leads to proposal, negotiation, closure, and handover.

• Develop strategic relationships with key decision-makers and convert high-value opportunities into long-term clients.

• Identify opportunities for new contracts, renewals, expansions, and additional facility management services.

• Ensure a healthy sales pipeline and consistent achievement of business and revenue objectives.

3. Client Relationship and Account Management:

• Maintain strong relationships with key clients and senior stakeholders.

• Understand client requirements and ensure appropriate coordination with internal teams for service delivery.

• Handle escalations and support long-term client retention and account growth.

• Represent the organization in important client meetings, negotiations, and commercial discussions.

4. Commercials and Contract Negotiation:

• Lead commercial discussions, pricing, proposals, and contract negotiations with clients.

• Balance customer expectations, competitive pricing, and business profitability.

• Work closely with relevant internal teams to ensure commercially viable proposals and contracts. 5. Leadership and Business Performance:

• Provide leadership to the business development function and guide team members toward business objectives.

• Set priorities, monitor performance, and ensure disciplined follow-up across the sales cycle.

• Review sales performance, pipeline, market activity, and revenue progress on a regular basis.

• Contribute to overall business planning and strategic decision-making.

6. Reporting and Documentation:

• Maintain accurate records of prospects, opportunities, proposals, contracts, and client interactions.

• Prepare regular management reports covering sales performance, pipeline, market trends, competitor activity, and business development initiatives.

Qualifications: • Bachelor's degree in Business, Marketing, Management, or a related field; MBA is a plus. • 12–15 years of proven experience in business development, sales, or commercial leadership within the facility management services industry.

• Strong existing network and demonstrated ability to generate and convert business opportunities

. • Strong understanding of facility management services for residential and commercial properties. • Excellent negotiation, communication, presentation, relationship management, and interpersonal skills.

• Proven ability to manage senior client relationships and handle commercial discussions.

• Strong leadership, strategic thinking, business planning, and decision-making capabilities.

• Self-motivated, results-oriented, and capable of working independently while leading teams.

• Proficiency in computers, reporting tools, and Microsoft Office Suite