Delivery Engagement Manager
Locations: Singapore, Hongkong | Hybrid
Get To Know The Team:
We are seeking an experienced, client-facing Project Manager who is ready for the next step in their career as a Delivery Engagement Manager (DEM). The is an integral role within the Global Deal Services Intralinks organization nested within the larger Global Custom Success Services and Support. This is an exciting, high visibility role due to consistent, increasing growth within our organization.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get to Do:
Delivery Responsibilities:
- Lead Kick-off call and present implementation or delivery plan.
- Lead/participate in client requirement gathering sessions to define and understand the overall client use case, requirements, infrastructure, pain points, and existing systems.
- Recommend and design Deal Service solutions based on best practices, Intralinks product guidelines, and rational sense.
- Document different artifacts (i.e., Requirement document, custom processes, Work Instructions, etc.) pertaining to the required service or Intralinks product/service.
- Communicate requirements and lead/coordinate with external Partners.
- Validate the accuracy of the implemented service throughout the project life cycle.
- Document and provide feedback to the Partners and/or Product Management/Development team on client feedback, any challenges, or areas of improvement.
- Validate Partner invoices against closed project opportunities.
- Seeks opportunities to upsell products and services.
- Be forward-thinking to identify gaps and look for ways to optimize and streamline.
Pre-sales Responsibilities:
- Understand the market we are servicing, good knowledge of Financial Technology (M&A, Liens and Loans, Banking, Capital Markets, Alternative Investments)
- Support Sales by providing a consultative approach to accelerate the sale of Deal Services and driving the value.
- Understand client business needs, gather initial requirements, recommend best practices through direct client interaction, and work closely with cross-functional teams to assemble Services that meet the client's needs.
- Capable of preparing cost estimates with feasibility analysis & talking to rate cards, calculating and managing timelines, and setting client expectations.
- Sales opportunity and pipeline management
What You Will Bring:
- Bachelor's in Business management, Financial Information Systems, or another related field. Or equivalent work experience.
- Project Management and Business Analyst experience required.
- Previous experience in a Presales or Sales type customer success or customer-facing role is essential.
- Experience working with cross-functional technical teams including Sales, Presales, Customer Service, legal, marketing, Finance, Product Management, and Development
- Demonstrated ability to think strategically about business, products, services and about any technical challenges, with the ability to build and convey compelling value propositions.
- Strong organizational skills, with the ability to work on multiple projects with multiple deadlines.
- Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success.
- Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds.
- Understands financial markets (e.g. M&A, large Corporates, Liens and Loans, Banking, Capital Markets, Alternative Investments)
- Experience working with cross-functional technical teams including Customer Service, Product Management, Development, Sales, Pre-sales, legal, and marketing.
- Japanese speaking, English speaking or both would be required for this role.
