Search by job, company or skills

Customer Success Manager

Teamware Solutions
7-9 Years
Bengaluru, India
Early Applicant
  • Posted 3 months ago
  • Be among the first 20 applicants

Job Description

  • Role: Customer Success Manager
  • Experience :7+ years of SaaS experience driving customer retention, revenue growth, and strategic account management.
  • Location: remote
  • Proven expertise in renewals, onboarding, product adoption, churn reduction, and upsell/cross-sell execution.
  • Experienced in managing high-value ARR portfolios, leading cross-functional initiatives, conducting QBRs, and aligning customer success strategies with business outcomes to maximize long-term value and Net Revenue Retention (NRR).
  • TECHNICAL SKILLS:
  • Skills
  • Stakeholder Management
  • Upsell/Cross-sell
  • Renewals
  • Strategic Planning
  • Project Management
  • Churn Mitigation
  • SQL
  • Integration Consultant
  • Net Revenue Retention (NRR)
  • Onboarding
  • Escalation Management
  • Customer Retention
  • Tools
  • Jira
  • Hubspot
  • Freshdesk
  • Postman
  • Power BI
  • Firebase

  • Roles and Responsibilities:

  • Customer Success Manager

  • Led a team of 5 Customer Success Associates/Sr. Associates, supporting customers across India, EMEA and APAC while ensuring consistent service delivery.
  • Owned 60+ customer accounts with a portfolio ARR of 30–40 million, driving renewals and long-term adoption. Reduced onboarding timelines by 20% through standardized workflows and improved touchpoint planning.
  • Sustained 95% customer retention through proactive engagement and structured success plans. Achieved 15% revenue growth through strategic account management and upselling initiatives.
  • Drove QBR/EBR execution and ROI-focused discussions, strengthening executive alignment and renewal readiness.
  • Built customer journey frameworks, onboarding flows, and escalation processes from the ground up, improving operational efficiency.
  • Partnered with Product and Engineering to relay customer feedback, contributing to multiple product enhancements.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Success Management
Employment Type:
Full time

About Company

Job ID: 147465077

Last Updated: 13-08-2026 04:10:39 PM
Homejobs in Bengaluru / BangaloreCustomer Success Manager

Similar Jobs

Senior Customer Success Manager, Scaled Accounts

OneTrust
Bengaluru, India

Skills:

Customer Success, Professional Services, Saas, Solutions Consulting, Renewals, Operational Discipline, Account Management, Technical Fluency, Cross-Functional Coordination

Customer Success Manager, Senior Manager

Salesforce
Bengaluru, India

Skills:

AI tools, Root Cause Analysis, Technical Acumen, Complex Program Management, Salesforce product certifications, Stakeholder Management, Risk Management

Customer Success Manager (Supply chain experience)

project44
Bengaluru, India

Skills:

Confluence, Jira, zendesk, Salesforce, TextExpander

Customer Success Manager

Verloop.io
Bengaluru, India

Skills:

Customer Success, Net Dollar Retention, B2B SaaS, Technical Account Management, Analytics Reporting, Conversational AI, Stakeholder Management, Customer Health Index

Senior Customer Success Manager

Shield
Bengaluru, India

Skills:

Sdk, Sql, Oauth, Json, Http, Javascript, Restful Apis

Beware of Scammers

We don’t charge money for job offers

Know More