Job Purpose
Be part of the Group Market Conduct family which strives to safeguard the reputation of the company, through oversight on distribution representatives market conduct activities and ensuring enforcement actions taken are fair and appropriate. This position is for a role that sits within the Sales Compliance section with primary functions that consist of market conduct governance, executing the compliance monitoring program, and conduct sales assurance audits that includes Balanced Scorecard program.
The Job
- Working as a team to execute responsibilities across the entire Group Sales Compliance section with a good understanding of Market Conduct Risk.
- Understanding and application of 4 Non sales KPI under the Balanced Scorecard Framework.
- BSC documentation reviews, assessment of Client Survey, Mystery Shopping Exercises and reviews Substantiated Complaints.
- Takes ownership in handling or escalating queries from stakeholders (including financial representatives and members of the Regional Agency, FA & Bancassurance department).
- Performing relevant User Acceptance Testing (UAT) associated with new product releases, system testing.
- Exploration of AI tools to streamline processes.
- Involvement in ad hoc assignments/reviews (e.g. Assessment of company's initiatives, Replacement of Policies) and supporting the team in other areas as required.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
- Diploma or Degree holder in any discipline
- Fresh graduates are welcome to apply
- Discipline in meeting strict timeline and goal oriented
- Team player, with strong accountability over personal and team deliverables
- Demonstrates alignment with the organisation's core values through expected behaviours.
- Proficient in Microsoft applications (e.g. Microsoft Excel, Word, PowerPoint)
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Risk Management
