After Sales Technical Support (Chinese Speaking)

Job Responsibilities

1. Responsible for product technical support, technical consulting, and customer communication;

2. Responsible for the final resolution of customer issues and improving customer access efficiency;

3. Create technical assistance documents to assist enterprise customers in locating and solving problems more efficiently

4. Keenly identifying optimization opportunities from customer consultation data and conducting in-depth analysis to provide data support and action suggestions for product optimization;

5. Continuously improving the efficiency of problem-solving, including but not limited to improving the efficiency of self-service customer problem resolution and investigation through documents, troubleshooting tools, and other means.

Job Qualification

1. Bachelor's degree or above in computer related field, proficient in English reading and writing, with a CET-4 or above level;

2. More than 1 year of experience in Go language development or technical support;

3. Proficient in Golang, Java or similar languages, with experience in backend development;

4. Proficient in using MySQL, MongoDB, Redis, etc. and able to easily tune them; Ability to query business data according to different scenarios;

5. Familiar with Alibaba Cloud SLS logging platform; Proficient in using tools such as Postman, independently constructing API interface request parameter testing interface to complete log tracking and troubleshoot issues;

6. Good document reading ability, able to identify deficiencies in documents, and assist in developing and improving documents;

7. Strong sense of responsibility, customer service awareness, good at teamwork, with good logical thinking and language expression ability;