Job Summary

The Senior End User Onsite Support provides technical leadership to the Junior Helpdesk team while supporting IT operations across network, cloud, cybersecurity, and data governance. The role works closely with partners and vendors to ensure effective delivery of IT initiatives.

Working time: 09:00 AM – 06:00 PM, Monday to Friday, onsite at the client office, Sai Gon Ward.

Job Responsibilities

Technical Leadership

Mentor and provide hands-on guidance to Junior Helpdesk team members.
Serve as the primary escalation point for complex incidents and technical issues.

Advanced IT Operations

Oversee and perform network maintenance, management, and troubleshooting.
Manage and maintain cloud infrastructure (Azure, GCP), including setup, configuration, monitoring, and optimization.
Coordinate with vendors and partners to implement and maintain IT solutions according to Client standards.

Cybersecurity & Data Privacy

Implement and manage cybersecurity patching, vulnerability remediation, and incident response.
Advise on and enforce data privacy and security controls, ensuring compliance with company and Zone policies.
Collaborate with cybersecurity teams and vendors to address threats and ensure robust protection.

Data Governance

Understand and apply data governance principles, supporting compliance with data privacy (DP) requirements and Zone strategy.
Provide hands-on support for data-related topics as needed.

Collaboration & Vendor Management

Work closely with the Zone team to ensure alignment with regional/global IT initiatives.
Liaise with vendors to ensure timely and effective delivery of IT services and projects.

Project & Process Support

Lead or support IT projects related to end-user support, infrastructure upgrades, and process improvements.
Maintain accurate documentation and reporting for all activities.

Day-to-Day IT Operations Support

Provide onsite hardware and software support for laptops, desktops, mobile devices, printers, meeting rooms, and other IT equipment.
Troubleshoot end-user IT issues and coordinate with vendors, network, server, and infrastructure teams when required.
Perform device installation, replacement, setup, relocation, and removal, including hardware refresh and asset collection.
Provide VIP, urgent IT support, and smart hands support for IT equipment, meeting rooms, company events, and special activities.
Support software upgrades, system migration, patching, IT deployment, and project activities.
Maintain IT asset records, equipment checks, documentation, and status reporting.

Job Requirements

Bachelor's degree in Computer Science, Information Systems, or related field.
3–5 years of hands-on experience in IT Support, Infrastructure, or System Administration, preferably within FMCG or Tech companies.
Proven experience with cloud platforms (Azure, AWS, GCP) and their implementation in enterprise environments.
Solid knowledge of network management, cybersecurity, and data privacy controls.
Familiarity with data governance concepts and practical experience supporting data-related initiatives.
Strong troubleshooting, communication, and collaboration skills.
Experience working with vendors and cross-functional teams.

Preferred Skills

Experience with DevOps tools and practices is a plus.
Ability to deliver training and guidance to junior staff.
Strong documentation and reporting abilities.

About DXC Technology

DXC Technology (NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.

DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, ServiceNow, SAP, Mobility, and application development.

EMPLOYEE BENEFITS AND PERKS

Attractive and competitive salary package.
Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
13th-month salary (guaranteed).
Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
Premium Healthcare Insurance (1+1 for employees and dependents).
Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.
Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.
Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
Support with a company-provided laptop.
Annual team activities and company events.
Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.