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About the Role

The Business Analyst will support the execution and implementation of system enhancements. This role focuses on delivering both strategic initiatives and BAU improvements, ensuring alignment between business needs and technology solutions.

Key Responsibilities

Support end-to-end delivery and implementation of strategic projects and BAU enhancements
Collaborate with stakeholders to analyze and document AS-IS processes, and design TO-BE processes with clear business rules and solution definitions
Ensure business requirements are comprehensive, accurate, and future-ready
Partner with Technology teams to evaluate solution options and recommend optimal approaches
Translate business requirements into UAT scenarios, test conditions, and expected outcomes
Plan, execute, and review User Acceptance Testing (UAT) in accordance with agreed test strategies, including defect management and resolution tracking
Monitor project progress, track milestones, and escalate risks or issues proactively
Contribute to project planning, including timelines and resource coordination
Provide guidance and coaching to junior team members and testers during UAT execution
Support business readiness, including preparation and review of training materials
Drive continuous improvement initiatives, applying structured problem-solving to enhance processes, quality, and delivery efficiency

Requirements

Diploma or Degree in Business IT, Computer Science, or a related discipline
Minimally 6 years of working experience in Life & Health Insurance Operations, with policy servicing knowledge preferred
Familiar with Software Development Lifecyle (SDLC)
Proven experience in Business Analysis and User Acceptance Testing (UAT)
Strong analytical and problem-solving skills with a structured, logical approach
Excellent stakeholder management, communication, and documentation skills
Strong organizational skills with the ability to priorities, multitask, and meet tight deadlines
High attention to detail and commitment to quality
Ability to work independently with minimal supervision as well as collaboratively in a team
Comfortable working in a fast-paced, dynamic environment
Positive attitude with a willingness to learn, share knowledge, and continuously improve
Experienced with Integral Life (Life 400/Asia AS400) is preferred
Working knowledge of SQL for data analysis, validation, and troubleshooting
Certification in Lean, Kaizen, or familiar with Continuous Improvement methodologies is preferred, with the ability to identify inefficiencies and drive incremental improvements

Business Analyst, Advanced Operations Solutions (Systems)