Key Responsibilities

1. Application & System Support (Primary Focus)

Act as the main point of contact for all in-house application issues and user support.
Troubleshoot, perform root cause analysis, and resolve system/application issues escalate when required.
Monitor system performance and ensure applications run smoothly and reliably.
Manage and track support tickets, ensuring timely resolution based on SLAs.
Support application deployments, patches, and upgrades.

2. Requirements & Testing

3. IT Infrastructure & User Support

4. Documentation & Training

Requirements

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.