Job Summary

Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from and learn from operational disruptions through a unified framework and capabilities spanning Operational Resilience, Business Continuity Management, Crisis Management, Operational Continuity in Resolution and Third-Party Resilience.

The Change Manager is responsible for driving awareness, understanding, engagement and adoption of Group Resilience capabilities across the Bank. The role will design and deliver enterprise-wide communications, training, stakeholder engagement and change interventions that build resilience awareness and strengthen adoption of resilience practices across businesses, functions and geographies.

Reporting to the Head of Strategy, Governance & Change, the role will act as a trusted change partner to Group Resilience leadership and programme teams, helping translate complex resilience concepts into practical, business-relevant outcomes. The role will also provide change management advisory and delivery support to strategic Group Resilience initiatives and transformation programmes as required.

Key Responsibilities

Develop and execute the Group Resilience engagement and change strategy to increase awareness, understanding and adoption of resilience capabilities across the Bank.
Translate Group Resilience priorities, regulatory developments and strategic objectives into practical change and communication outcomes.
Develop annual engagement, communications and capability-building roadmaps aligned to Group Resilience priorities.
Advise programme and initiative leads on change impacts, stakeholder management and adoption strategies.
Support the development of a strong resilience culture across the Bank.
Design and deliver enterprise-wide communications that promote awareness and understanding of Group Resilience capabilities and priorities.
Develop stakeholder engagement plans for senior leaders, businesses, functions, countries and support teams.
Lead awareness campaigns, engagement events, townhalls, roadshows and targeted outreach activities.
Create compelling content including presentations, newsletters, training materials, videos, intranet content and leadership messaging.
Establish and maintain channels to gather stakeholder feedback and measure understanding and engagement.
Build and maintain networks of resilience champions across businesses and functions.
Partner with communications, HR and learning teams to amplify resilience messaging across the organisation.
Provide change management support and advisory services to Group Resilience programmes and strategic initiatives, including impact assessments, stakeholder engagement, communications and adoption planning.
Develop and maintain change management methodologies, templates and toolkits for use across Group Resilience initiatives.
Conduct stakeholder and change impact assessments for key resilience programmes.
Develop readiness, adoption and reinforcement plans for new resilience capabilities and operating model changes.
Produce management information and reporting on stakeholder engagement, communications effectiveness, training completion and adoption metrics.
Monitor engagement and adoption indicators and recommend corrective actions where required.
Capture lessons learned and continuously improve change delivery practices.
Design and deliver resilience training, awareness and capability-building programmes.
Develop role-based learning pathways for different stakeholder groups.
Coach programme teams and resilience SMEs on communication, stakeholder engagement and change management approaches.
Build change capability within Group Resilience and across the wider Bank.
Encourage collaboration, knowledge sharing and continuous improvement.
Identify and manage risks relating to engagement, awareness, adoption and stakeholder readiness.
Escalate change and adoption risks through appropriate governance forums.
Develop mitigation plans for stakeholder resistance, capability gaps and adoption challenges.
Ensure resilience requirements are appropriately embedded within business processes and ways of working.
Support assurance reviews, audits and regulatory activities through evidence of adoption and effective communications.
Support governance and reporting activities for Group Resilience change initiatives and engagement activities.
Prepare concise, outcome-focused updates for leadership, programme governance forums and management committees.
Maintain oversight of communications, training and engagement activities across Group Resilience.
Ensure change activities comply with the Bank's change governance standards and regulatory expectations.
Maintain evidence and artefacts to support assurance, audit and regulatory reviews.
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

8+ years experience in organisational change management, communications, stakeholder engagement or transformation delivery.
Experience delivering change and communication activities across large and complex organisations.
Experience working with senior stakeholders in a matrix environment.
Experience supporting regulatory, risk, operational resilience or transformation initiatives would be advantageous.
Experience developing communications, training materials and stakeholder engagement strategies.

Role Specific Technical Competencies

Change Management
Project Management
Strategic Communications
Learning & Capability Development
Change Impact Assessment
Business Continuity Management
Operational resilience
Business Readiness & Adoption

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Director, Change Management Lead