ITIL V3 V4 Foundation certification, incident data analysis, ServiceNow Incident Management Ticketing tool

Servicenow, Itil Processes, JIRA, Escalation Management, Service Desk Operations, Salesforce, Stakeholder Management

Root Cause Analysis (RCA), It Service Management, Major Incident Management, Application Support, Problem Management, Excel, Unix, Linux, Incident Management, Powerpoint, ITIL certification, 5 Whys, Fishbone Analysis, Production Support, Network storage, P1 P2 critical or major production incidents, Middleware services, EOD batch processing

Incident Management, Major Incident Management, Itil, ITSM frameworks, Service Desk Operations, Escalation Management

MS Excel (including macros), End-of-Day (EOD) batch scheduling, Servicenow, Unix, BMC Remedy, Middleware, Itil, Storage, Linux, BMC Helix, Network, Application Support, Powerpoint