Job Description

Drive Strategic Operations Programs with the goal to deliver best-in-class fulfillment and delivery speed, cost and user experience
Set and monitor program outcomes
Identify and remove barriers to program growth and performance
Implement short-term and long-term expansion plans
Integrate best practices from competitors and other markets
Manage communication across teams to synchronize efforts
Developing reporting framework of program progress to Sr. Management
Benchmark SPX offerings against competitors and non-VN markets
Build working knowledge of how other markets/companies operate; understand what drives those decisions
Challenge existing performance targets and expectations to ensure we are providing elite experience
Cultivate data and research sources to monitor how markets mature and change over time
Build problem-solving capacity across SPX
Hire, develop and retain talent within a small team (reporting to Program Manager)
Invest time in coaching, mentoring and developing in young talent (outside of direct reports)
Learn the business; serve as a subject matter expert to the organization

Requirements

6+ years experience in Supply Chain/Operations, Bachelor's degree, proven track record in managing large cross-functional projects, fluent in English.
Problem Solving and Critical Thinking: Identify the root cause of various business issues; recognize how these issues relate to our goals, deploys effective solutions
Fast to Action - Drive actions and results; looks for short-term wins in parallel with long-term ones, doesn't wait to be told what to do
Exceptional Communication skills: Can convey complex topics across teams, fosters collaboration, and can communicate over various mediums (slides, presentations, written, meetings, etc.)
Stakeholder Management - effectively engage and influence diverse groups of stakeholders; address and incorporate their concerns into the into the execution plan

R&D Program Manager, SPX Express