Product Discovery

Support engagement with internal and external customers to understand their needs, pain points, and challenges.
Assist in conducting market research to identify improvement areas and potential opportunities.
Perform basic data analysis on structured and unstructured datasets under guidance to support process improvements.
Contribute to problem identification and solution discussions with direction from senior team members.
Help validate data accuracy and reliability to support insights generation.
Work closely with data teams to maintain and improve data quality and reporting.
Support prioritization of customer requirements based on data and team input.
Assist in maintaining product roadmaps (weekly/monthly) under supervision.

Product Delivery

Support the team in proposing product solutions to address customer needs.
Contribute ideas for feasible solutions with guidance from senior members and tech teams.
Prepare clear documentation and simple data visualizations to communicate findings and updates.
Coordinate with regional and cross-functional teams for task execution and updates.
Collaborate with Product Support team to handle user feedback and basic issue resolution.
Assist in tracking project progress and supporting feature rollouts.
Help monitor performance of released features and collect user feedback.
Support ongoing product improvements and ensure alignment with defined goals.

Must have

Minimum 2 year of experience of Product management/ BA/ BI
Systematic thinking: Clear problem framing (objective insight decision measurable impact)
Creative & Proactive: Curious and proactive in seeking insights and addressing market opportunities with critical thinking.
Functional skills: Understand system behavior, API, Data Structure, edge cases, data flow, and technical constraints.
Understanding of Business flow, Data flow, UX flow, UI Design

Better to have

Previous work experience as a business analyst or product Management
Experience working with data/product teams
Ability to align cross-functional teams (multiple stakeholders from multiple departments) , resolve conflicts, and drive consensus across business, product, and engineering.

Associate, Business Product Management, SPX Express