The L1/L2 Production Support Analyst provides second-level operational support for mission-critical trading, risk, and settlement applications used across Investment Banking and Capital Markets.

Required Skills & Experience

3-5 years of experience in production/application support within investment banking, capital markets, or a broader financial services environment
Strong understanding of capital markets products: Equities, Fixed Income, FX, Derivatives, or Commodities (front-to-back lifecycle)
Hands-on experience with SQL (complex queries, stored procedures) for data investigation
Working knowledge of Unix/Linux commands, shell scripting for troubleshooting and automation
Experience with job scheduling tools (Control-M, Autosys, or similar)
Familiarity with messaging middleware (MQ, Kafka, Solace) and file transfer protocols (SFTP, Connect:Direct)
Exposure to monitoring tools (Splunk, Geneos, AppDynamics, Grafana, ITRS)
Understanding of trade lifecycle: execution → booking → confirmation → clearing → settlement
ITIL foundation knowledge (Incident, Problem, Change Management)
Strong analytical and troubleshooting skills under time pressure

Preferred/Good to Have

Exposure to FIX protocol and trade messaging standards (SWIFT, ISO 20022)
Basic scripting/programming knowledge (Python, Java) for log analysis or tooling
Experience with cloud platforms (AWS/Azure) if the environment is hybrid/cloud-migrated
Prior experience supporting regulatory reporting systems (MiFID II, Dodd-Frank, EMIR)
ITIL v3/v4 certification

Soft Skills

Ability to work under pressure during market hours and high-severity incidents
Strong stakeholder management — comfortable communicating with traders and senior business heads
Ownership mindset with attention to detail
Willingness to work in shifts (including US/EU market hours overlap, occasional weekend releases)

Work Hours / Shift

May include rotational shifts and on-call/weekend support for releases or DR

L1/L2 Support(Capital Markets/Investment Banking)