Designation: VP- Operations

Years: 10-18 years

Location: Hyderabad

Qualification: CA/ CPA Mandatory

Role Overview

The Vice President – Operations will be responsible for the overall operational performance of

our client's Accounting, Tax, Payroll, Compliance and CFO Services functions.

This is a strategic leadership role responsible for building scalable operating systems,

strengthening service delivery, improving productivity and quality, developing operational

talent, and driving technology-enabled transformation across the organization.

The ideal candidate will combine strong operational leadership with a deep understanding of finance and accounting services, preferably within a U.S. accounting, tax, payroll, compliance, outsourcing, BPO, CAS or professional services environment.

The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and

Technology teams, and Client Success/Sales teams to translate business objectives into effective

operational execution.

Key Responsibilities

Operations Strategy: Develop and execute scalable operations strategies across

Accounting, Tax, Payroll, Compliance and CFO Services.

Service Delivery: Oversee end-to-end service delivery, ensuring high standards of

quality, accuracy, timeliness and client satisfaction.

Process & Automation: Standardize processes, improve operational efficiency and

drive automation in partnership with Product and Technology teams.

People Leadership: Build, lead and develop high-performing operations teams,

managers and functional leaders.

Performance Management: Establish operational KPIs and dashboards to monitor

productivity, quality, SLAs, capacity and profitability.

Capacity & Scalability: Lead workforce planning and operational readiness to

support business growth and seasonal demand.

& Risk: Strengthen quality-control frameworks, operational controls and

compliance processes.

Cross-Functional Leadership: Collaborate with the CEO, Sales, Client Success,

Finance, HR, Product and Technology teams to achieve business objectives.

Continuous Improvement: Identify operational gaps and implement initiatives that

improve efficiency, client experience and overall business performance.

Required Qualifications & Experience

Master's degree in Accounting, Finance, Business Administration or a related field.

CA, CPA, CMA, or equivalent professional qualification preferred.

10+ years of progressive experience, with significant experience in operations

leadership.

Proven experience leading large, multi-functional teams in accounting, tax, payroll,

compliance, finance outsourcing, BPO, CAS or professional services(Big 4 candidates

preferred)

Strong understanding of U.S. accounting, taxation, payroll and compliance

operations.

Experience managing U.S.-based clients or U.S.-focused service delivery teams.

Demonstrated experience in scaling operations within a high-growth organization.

Strong understanding of operational metrics, workforce planning, quality management

and process improvement.

Experience working with technology/product teams to automate operational

workflows.

Strong commercial understanding, including cost management, productivity and

service-line profitability.

Preferred Experience

Experience in a U.S. accounting firm, CAS practice, tax outsourcing organization,

finance BPO or technology-enabled accounting services company.

Experience managing multiple service lines simultaneously.

Experience implementing ERP, accounting, workflow or compliance technology.

Experience building operations from an early-stage or rapidly scaling environment.

Familiarity with platforms such as QuickBooks, Gusto, ADP, Avalara or similar

accounting, payroll and compliance technologies is an advantage.

Key Competencies

Strategic and operational leadership

Business acumen

U.S. accounting and tax services knowledge

Process design and optimization

Technology and automation mindset

Data-driven decision making

Financial and commercial acumen

Quality and risk management

People leadership and talent development

Stakeholder and client management

Change management

Problem-solving and execution

Vice President Operations