About company :

Smart IMS Inc is providing Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to its customers in the Americas, Europe, Middle East, and Asia-Pacific. Smart IMS, a Microsoft Gold Certified Partner, Oracle Platinum Partner, AWS MSP Partner is a trusted technology and business partner delivering technology-enabled solutions to help companies grow their businesses and compete globally.

Job Summary

We are seeking a highly motivated Provisioning Engineer to support the deployment, provisioning, and maintenance of data center infrastructure in Singapore. The ideal candidate will be responsible for server provisioning, network connectivity, rack deployment, hardware installation, cable management, and operational support to ensure seamless delivery of infrastructure services. The role requires close collaboration with data center operations, network engineering, vendors, and customers to maintain high availability and operational excellence

Key Responsibilities

Infrastructure Deployment & Provisioning

Perform server, storage, and network device installation, configuration, and provisioning.
Rack and stack servers, switches, routers, and associated hardware.
Execute hardware upgrades, replacements, and decommissioning activities.
Provision infrastructure according to established operational standards and customer requirements.
Validate hardware readiness and perform installation quality checks

Vendor and Supplier Management:

Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.
Ensure that vendor documentation (such as invoices, packing slips, etc.) is complete and accurate.

Data Center Access Coordination:

Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
Ensure compliance with all data center protocols regarding access, safety, and security.
Delivery and Equipment Verification:
Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.

Logistics Documentation and Delivery Coordination:

Oversee the end-to-end logistics of equipment deliveries to data centers, warehouses, and other relevant locations.
Stakeholder Communication:
Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.

Other Duties:

Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations

Skills & Abilities:

Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
Attention to detail and accuracy in handling equipment deliveries and documentation.
Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications

Experience working in data center or network infrastructure environments.
Familiarity with vendor management and procurement processes.
Experience in coordinating equipment deliveries in high-security environments.

Data Center Engineer | Server Provisioning