Company Overview

Puricare Pte Ltd, established in 2007, pioneers in water dispenser distribution and supply for offices, factories, schools, hospitals, and residences. We support projects and contracts with a skilled technical team for repair, service, and maintenance.

Responsibilities

Coordinate daily service schedules for technician assignments to optimize resource allocation and service efficiency
Receive and respond promptly to customer service requests, enquiries, and complaints to maintain high customer satisfaction
Arrange and confirm repair, servicing, maintenance, and installation appointments with customers
Assess reported equipment faults to determine appropriate service actions in collaboration with engineers
Coordinate technicians for on-site repairs and servicing at customer premises to ensure timely job completion
Monitor job progress and follow up with technicians to resolve delays and ensure service deadlines are met
Handle urgent service requests by adjusting schedules to maintain operational continuity
Prepare accurate quotations for repair, servicing, parts replacement, and other service works to support sales and service processes
Follow up on quotations and outstanding customer requests to close service loops effectively
Maintain and update all service-related documentation and records of customer complaints, service calls, repairs, and follow-ups
Collaborate closely with engineers to resolve technical problems and communicate solutions clearly to customers and technicians
Provide professional customer support to build and maintain positive customer relationships
Assist with general service centre administration and daily operational tasks to support smooth service delivery
Perform other duties related to customer service and service operations as required to meet business needs

Preferred competencies and qualifications

Diploma, NITEC, Higher NITEC, or relevant qualification preferred
Experience in customer service, service coordination, technical support, or administration is advantageous
Proficiency in bilingual software for documentation purposes
Strong organizational and time-management skills to manage multiple service jobs and priorities simultaneously
Effective communication skills with a strong customer-service mindset
Ability to understand technical problems and communicate them clearly to technicians and customers
Fast learner, proactive, and able to work effectively in a fast-paced environment
Independent, responsible, hardworking, and attentive to detail

Customer Service Coordinator