google sheets , Excel, Sql, automation, Dashboards, Tableau, Power Bi, Claude, Microsoft Copilot, SOP management, Google Gemini, QA frameworks, Looker, AI-enabled tools, Visio, Regulatory Requirements, workflow redesign, low-code RPA tools, operational controls, Lucidchart, ChatGPT

Microsoft Excel, payment processing systems, card schemes, Mastercard billing processes

business continuity management , Advanced Excel, Key Risk Indicators, Powerpoint, Operational, Risk Appetite Statement