The Opportunity

Logistics and Customs Operations Specialist manages logistics and customs activities, ensuring timely, compliant, and cost-effective shipment delivery. The role coordinates with LSPs, supports customs clearance, resolves operational issues, and assists sourcing activities.

How You'll Make An Impact

Manage end-to-end transportation planning and execution for general cargo, including freight data validation, carrier/LSP selection, route planning, spot quotations, SAP TM updates, shipment monitoring, documentation review, issue resolution, and freight cost management.
Handle freight settlement and invoice verification with LSPs, resolve rate and payment disputes, process Freight Settlement Documents (FSD), and support transport cost approvals and urgent payment requests.
Coordinate import/export customs clearance with brokers, prepare and verify customs documentation, maintain SAP GTS records, support HS classification, manage customs issues, and ensure compliance with trade regulations.
Follow up NCRs and supplier claims, support supplier performance improvement, manage negotiations and settlements, and escalate issues when required.
Drive logistics issue and claims management for shipments, customers, and LSPs, including documentation, cost evaluation, root cause analysis, and coordination with sourcing and contract management teams.
Support KPI reporting, MBR/S&OP reviews, logistics advisory activities, carrier training, and continuous process improvement.
Ensure compliance with company policies, regulations, and Hitachi Energy's values of safety and integrity.

Your Background

You hold diploma in Logistics Management or MBA in Logistics or Operations Management from a recognized institute.
Minimum of 3+ years of relevant experience in logistics and supply chain management.
Experience supporting Logistics and Customs operations in Vietnam.
Full understanding of local transportation (within country), import, export, trade and customs operations. Good relationships with local and global transport suppliers.
Knowledge of SAP GTS Customs Management and SAP S/4HANA is preferred.
Proficiency in both spoken and written English is required.

Publication date : 2026-10-29