We are looking for an experienced Senior IT Support to provide end-user support and handle infrastructure troubleshooting, including network and server-related issues.

Responsibilities

IT Support & Troubleshooting

Handle and resolve IT support requests related to hardware, software, Windows, Microsoft 365, and network issues.
Troubleshoot complex incidents and escalate to relevant IT teams when required.
Coordinate with internal teams and vendors until issues are resolved.
Provide onsite support for offices and stores when required.

Infrastructure Support

Troubleshoot LAN/WAN, Wi-Fi, VLAN, VPN, switches, and basic firewall issues.
Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and File Server.
Support basic server hardware troubleshooting and infrastructure monitoring.
Assist the Infrastructure team with deployment, maintenance, upgrades, and troubleshooting.

IT Equipment & User Management

Prepare IT equipment, accounts, and applications for new staff.
Collect and check equipment during offboarding.
Maintain IT hardware inventory and stock records.
Diagnose hardware issues and coordinate warranty, repair, or replacement.

Experience & Requirements

3–5 years of experience in IT Support, IT Operations, System Administration, or a similar role.
Strong knowledge of PC hardware and Windows troubleshooting.
Good knowledge of networking: TCP/IP, LAN/WAN, VLAN, DNS, DHCP, Wi-Fi, VPN, switches, and firewalls.
Hands-on experience with Windows Server and Active Directory.
Microsoft 365, virtualization, endpoint management, or monitoring experience is an advantage.
Strong troubleshooting, communication, and customer-service skills.
Willing and able to work in shifts, including weekends and public holidays when required.
Able to work independently and provide onsite/out-of-hours support when required.

Qualifications

Bachelor's Degree in IT, Computer Science, or related field.
CCNA, ITIL, or Windows Server certification is an advantage.
English: Able to communicate and understand technical documentation.

Benefits:

Attractive salary (you'll love it)
Phone & Meal allowances
15 annual leaves
24/24 Personal Accident insurance for yourself & health insurance for yourself and your spouse & children.
Performance review 1 time/ year
Open, transparent and trustworthy environment
Challenging projects with awesome co-workers
Personalize training plan and career development

Working Location:

163 Phan Dang Luu, Ward 1, Phu Nhuan District.
GO! Thăng Long, 222 Trần Duy Hưng, Phường Trung Hòa, Quận Cầu Giấy, Thành phố Hà Nội,

Senior IT Support Specialist (HCM & Hanoi)