KEY RESPONSIBILITIES

End-User Support & Communication

Provide first and second-line desk-side support for hardware, software, and network-related issues.
Maintain effective communication with office users, and IT teams to ensure service alignment.
Escalate complex issues to the Tier 3 support or relevant IT teams following defined procedures.

Incident & Request Management

Hardware & Software Management

Deploy, configure, and maintain IT devices (laptops, desktops, printers, peripherals).
Assist in OS imaging, software installations, and patch management.
Maintain accurate IT asset inventory (hardware & software) and track life cycle.

Vendor & 3rd-Party Coordination

Work with vendors, outsourcers, and contractors to deliver IT services (helpdesk, store projects, etc.).
Ensure vendor performance meets agreed service levels.

Office IT Support

Support store IT setups, POS systems, and network equipment (if applicable).

Compliance & Documentation

Other Duties

Requirements:

1 - 3 years of proven track record in IT support, preferably in retail operations in the luxury industry.
Excellent communication and interpersonal skills in both written and spoken English.
Ability to communicate in M a n d a r i n is a plus.
Customer-centric and aims to deliver exceeding expectations.
Strong analytical and problem-solving skills, self-driven and proactive.
Able to work independently and multitask with minimum supervision.
Able to work under pressure and meet tight schedules.

Technical Skills:

*This is a renewable 1-year contract position.

Information Technology Support Engineer