Role: Technical Consultant/Senior (Data Engineer) - Client Success

Location: Bangalore, Hybrid

About the role...

We are looking for a highly motivated and technically strong Senior Technical Consultant – Client Success to join our team. In this role, you will support o9 customers post-implementation, ensuring seamless platform operations, strong customer outcomes, and high system reliability.

You will play a critical role in managing automated batch processes, troubleshooting issues, and collaborating across Support, DevOps, Product, and Customer teams to deliver a stable and scalable solution environment. This role requires to work in rotational shifts every 2 weeks, providing 24/7 coverage. Main focus is on workflow/batch monitoring with SSIS and Python skill + Support experience.

What you will do in this role:

Ensure timely response, recovery, and resolution of batch automation disruptions while meeting customer SLAs
Monitor and maintain smooth operations of o9's cloud-based platform
Work closely with DevOps and Support teams to troubleshoot and resolve system issues
Validate, transform, and manage customer data using tools like SQL, SSIS, Excel, Apache NiFi, Hadoop, PySpark, and Hive
Analyze customer data, understand functional/technical dependencies, and ensure data integrity
Support CI/CD processes and improve system reliability
Monitor and analyze system performance metrics for continuous improvement
Develop automation scripts using Python, Bash, or PowerShell
Understand and work with o9 platform data models (tables, relationships, optimization structures)
Fine-tune performance, automate manual processes, and implement system checks
Create and execute integration test cases; track and resolve bugs/issues
works in 24X7. 2 weeks rotational shift, focusing mainly on workflow/batch monitoring with SSIS and Python skill + Support exp

What you'll have...

3-6 years of relevant experience in technical consulting, support, or similar roles
Strong proficiency in Python and SQL
Hands-on experience with ETL tools like SSIS
Experience with scripting languages such as Python, Bash, or PowerShell
Exposure to cloud platforms like AWS, Azure, or Google Cloud (preferred)
Experience with planning tools such as SAP, Oracle, e2open, Kinaxis, JDA (preferred)
Knowledge of data processing tools like Hadoop, PySpark, Hive (preferred)
Familiarity with statistical/optimization tools (R/Python/JavaScript) is a plus
Strong analytical, problem-solving, and debugging skills
Ability to take ownership and work independently with minimal supervision
Good understanding of system performance tuning and automation

Education

Bachelor's degree in Computer Science, Engineering, Supply Chain, Operations Research, Statistics, or a related quantitative field
Master's degree (preferred)

Note: This role will require working in Rotational shifts. (This will be complete remote working, but once in a while have to visit office - maybe once in every 3 months)

What we'll do for you:

Flat organization: With a very strong entrepreneurial culture (and no corporate politics).
Great people and unlimited fun at work.
Possibility to really make a difference in a scale-up environment.
Support network: Work with a team you can learn from every day.
Diversity: We pride ourselves on our international working environment.
DavOs Insight (Turning VUCA into value with Neuro-Symbolic AI): https://l1nk.dev/ngQoe
Work-Life Balance: https://youtu.be/IHSZeUPATBAfeature=shared
Feel part of A team: https://www.youtube.com/watchv=O6B2lEJl2oI

How the process works...

Setup & Create your profile in Workday to track the status - Link to apply.. (JR102815) If already done, kindly ignore!
Respond with your interest to us.
We'll contact you either via video call or phone call - whatever you prefer, with the further schedule status.
During the interview phase, you will meet with the technical panel for 60 minutes. We will contact you after the interview to let you know if we'd like to progress your application.
There will be 2 rounds of technical discussion followed by a Managerial round.
We will let you know if you're the successful candidate.

Good luck!

Senior Technical Consultant - Client Success (Data Engineer)