Key Deliverables in this role

Financial Outcomes

Design and implement a Salesforce-based application strategy aligned with the organisation's business goals and long-term technology vision.
Partner with senior leadership, business stakeholders, and technical teams to understand requirements and translate them into scalable solutions that support the defined application strategy.
Stay current with industry trends, emerging technologies, and best practices to continuously evolve and strengthen the Salesforce application strategy.

Customer Service

Work closely with development, cyber security, and business teams to ensure solution designs are well aligned, clearly understood, and effectively executed across projects.
Act as a subject matter expert on design matters by providing practical guidance, recommendations, and decision support to technical teams and business stakeholders.

Internal Processes

Lead the design and implementation of Salesforce solutions that connect upstream and downstream applications, systems, and data sources to enable seamless data flow and real-time communication.
Ensure the DevSecOps process is kept up to date and consistently followed across all relevant activities.

Innovation and Learning

Research and propose emerging technologies, architectural patterns, and solution approaches that can improve business processes and enhance customer experiences.
Regularly evaluate the effectiveness of existing designs, identify opportunities for improvement, and implement changes that optimise performance, scalability, and efficiency.
Lead and mentor a team of developers by providing guidance, encouraging collaboration, and fostering an environment focused on innovation and continuous learning.

Critical success factors for the Role

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Advanced degrees and relevant Salesforce certifications are preferred.
8–10 years of overall Salesforce experience, including at least 6 years of hands-on experience in Salesforce platform development and architecture.
Preferred Salesforce Certifications- Platform Developer I and II, Advanced Administrator, and JavaScript certifications.
Experience in defining the system architecture landscape, identifying gaps between current and desired end states, and delivering comprehensive solutions that enable business outcomes.
Strong experience in designing and developing large web-based systems, or exposure to the complete software product lifecycle.
Experience in FMCG, CPG, Retail, or Telecom domains is preferred.
Excellent communication skills with the ability to engage effectively across multiple hierarchy levels within the organisation.
Strong understanding of project management principles, dependencies, and execution nuances.
Spoken and written English is mandatory.

Desirable success factors for the Role

Ability to debug and resolve performance issues across both the client layer and Apex layer.
Strong experience in Apex, Visualforce, Lightning Web Components, Lightning Flows, triggers, Salesforce/Apex development, and related Salesforce technologies.
Understanding of the Salesforce product suite, including Sales Cloud, Service Cloud, and Community Cloud.
Strong knowledge of integration architecture, integration patterns, asynchronous capabilities, and REST and SOAP API-based Salesforce integrations. This is a must-have capability.
Understanding of identity and access management, integration security, and related security considerations across Salesforce integrations.
Strong understanding of data architecture, data management, large data volume limitations, and best practices. This is a must-have capability.
Knowledge and practical use of architectural design patterns, Apex design patterns, scalable solution design, and performance-driven architecture. Apex design patterns are a must-have capability.
Experience with HTML, CSS, JavaScript, Web Components, and other modern web and mobile technologies used with Salesforce solutions.
Knowledge of data integration tools and experience integrating Salesforce with business systems such as ETL platforms, marketing automation tools, reporting systems, and other enterprise applications.
Strong understanding of environment management, release management, DevSecOps practices, code versioning standards, and deployment methodologies, including Agentforce Vibes where applicable.
Knowledge of Salesforce Mobile SDK, Salesforce Data Cloud and experience with Agentforce creation and configuration.

Deputy General Manager Digital, Salesforce Technical Lead