Role Description

This is a full-time hybrid role, located in Singapore with some work-from-home flexibility, for a Key Account Executive / Manager - Japanese Speaking (Asia Market). You need to be self-driven and sales-savvy team player is able to interact with others effectively and work under pressure within tight deadlines to deliver sales results.

The Key Account Executive/Manager will handle day-to-day account management, develop and execute business plans, provide exceptional customer service, and manage key accounts.

ROLE & RESPONSIBILITIES

Provide excellent and high calibre client service delivery to ensure a positive client experience
Provide timely and effective resolution of all client queries via telephone, email or chat
Proactively respond to and manage inbound client queries professionally and efficiently
Assist clients in using our platform and on our products to increase our profitability through maximising clients account volumes
Provide technical support for clients software problems relating to the platform
Participate in targeted outbound reactivation calling to dormant account holders
Carry out administration duties where required, including account upgrading
Provide support to clients from other regions as part of our around the clock service
Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training
Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours support.

The ideal candidate:

The Japanese language is essential for client communications
1 year of experience in an Crypto/FX Sales/Retention role or any form of sales (is a plus)
Experience in financial products or from a financial industry would be ideal but not compulsory.
Strong commercial acumen with experience in brief business competitor analysis and ability to be proactive in maintaining business relationships.
As this is a sales position, we are looking for individuals who are used to working in a number-driven performance environment and experience in achievements in any sales targets would be ideal.
Eager to learn new things fast and to have regular training
Team player
Result oriented and self-motivated person

Why you should join us

A Competitive compensation package will be offered to the successful applicant which includes great benefits
Discretionary performance based bonus (all in USD)
Work-Life Balance: 5 days work week from Mondays-Fridays
Full Training will be provided
Exclusive ongoing daily/ weekly promotions and incentives

Key Account Executive/Manager - JAPANESE Speaking (Asia Market)