1. Balancing Control:

Monitor and consolidate balancing performance across Fin-Ops processes.
Perform regular control and review of balancing results, identifying discrepancies, abnormal trends and potential operational risks.
Consolidate outstanding issues and follow up with process owners to ensure timely resolution.
Develop and maintain control reports, trackers and performance dashboards to provide visibility of overall balancing status.
Identify recurring issues and root causes, and propose preventive actions to strengthen operational controls.
Provide regular balancing updates and key insights to Fin-Ops management.

2. Project & Process Improvement:

Coordinate projects to automate, optimize and simplify Fin-Ops processes.
Identify manual, repetitive or inefficient processes and propose scalable solutions through automation, system enhancement or process redesign.
Work with relevant stakeholders to define requirements, solution approach, timeline and expected impact.
Coordinate UAT/testing, implementation and post-launch monitoring to ensure project objectives are achieved.
Track project progress, risks, blockers and outcomes, and provide regular updates to stakeholders.

3. SOP & Process Governance

Review, develop and maintain SOPs, guidelines and process documentation across Fin-Ops.
Standardize processes and controls to improve consistency and reduce operational risks.
Ensure process changes and project implementations are properly reflected in relevant SOPs and guidelines.
Identify gaps between actual operations and documented processes and drive necessary improvements.

4. Cross-functional Collaboration

Work closely with Fin-Ops sub-teams, as well as Finance, Operations, Product, Legal, Tax, Risk,...team
Consolidate inputs from multiple stakeholders and drive alignment on process improvements and project implementation.
Act as a central coordinator for selected Fin-Ops initiatives.

1â€3 years of experience in Project Management, Business Operations, Finance Operations, Process Improvement or related fields.
Experience in reconciliation / balancing, payment or financial operations.
Experience driving automation, process optimization or system enhancement projects.
Experience with dashboard or data visualization tools.
Strong analytical and problem-solving skills, with the ability to identify discrepancies, trends and root causes from data.
Strong Excel / Google Sheets skills and comfortable working with large operational datasets.
Good understanding of process management and operational controls.
Strong project coordination skills, with the ability to manage multiple initiatives and drive actions to completion.
High attention to detail and strong sense of ownership.
Good stakeholder management and communication skills.
Interest or hands-on experience in AI / automation.
Able to work independently in a fast-paced and dynamic environment.

Balancing Control Associate - Operations, Shopee