Salesforce, Project Management, CAD, Business critical infrastructure management, Autocad, Visio, Building services engineering, ITIL Expert Certified, PM Certified, Data centre design

Servicenow, Grafana, Iso27001, Problem Management, JIRA, Zabbix, Cloudwatch, AWS environments, Remedy, ITSM audit, incident RCA, Change Control, ITIL v4 processes, Azure Monitor, GovTech OCP ORA

Onboarding process, IT EDI integration, Implementation processes, SOP preparation, Process Compliance

Microsoft 365, ITIL incident problem change request, AI tools in operations

Itsm, Ccna, Itil, Agile IT environment, Pmp, Technology Infrastructure

Incident Management, Microsoft Office, Service Delivery, Itil Processes, It Operations, Customer Support, Operational Coordination, Service Management, Service Reporting

Agile Methodology, Itil, ELT, Esb, Incident Management, Api, Sprint, Problem Management, Etl, Trend Analysis, Data Integration Technology, Rca

change management, ITSM tools