Role Overview

As a Branch Associate, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You'll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management.

Responsibilities

. Client Servicing & Onboarding

Support walk-in clients with account opening and platform setup.
Provide guidance on the company app features and basic investment tools.
Handle basic client inquiries and escalate complex cases to relevant teams.
Educate clients on market opportunities and company's platform offerings.

. Store Operations

Ensure the store operates smoothly and complies with company standards. Assist with documentation, compliance checks, and backend onboarding processes.
Maintain client confidentiality and adhere to all local financial regulations.

. Sales Support & Target Execution

Support sales teams in achieving client acquisition and relevant KPIs.
Assist with in-store lead follow-ups, appointments, and event-related activities.
Participate in cross-selling investment products based on client needs (if applicable).

. Marketing & Event Support

Help coordinate in-store events, workshops, and client engagement sessions.
Provide on-site support during marketing campaigns and roadshows.
Assist in promoting strategic brand partnerships and community engagement efforts.

. Team Collaboration

Work closely with branch managers and team members on daily operations and special initiatives.
Provide feedback to improve service workflows and customer experience.
Participate in team meetings and internal training sessions.

Requirements

2-3 years of experience in customer service, financial advisory, or retail investment services.

Knowledge of financial markets, brokerage platforms, and investment products.
Strong interpersonal and communication skills, both verbal and written.
Detail-oriented, organized, and comfortable with multitasking.
Familiarity with compliance and documentation requirements in the financial sector.

Holds required certifications (RES5, CM-EIP, CM-SIP, M8 and M8A) is highly preferred for this role.

Willingness to work rotating shifts, weekends, and public holidays.
Tech-savvy and comfortable with digital platforms and CRM systems.
Customer-first mindset with a proactive approach to problem-solving.
HOW TO APPLY:
Interested applicants, please click on Apply Now. We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Gao YueWen
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Investment Associate Brokerage & Wealth Management (Fintech)