Change Management, Dashboarding, Data Analytics, KPI Performance Management, Enterprise Excellence, Risk Compliance Management, Process Re-engineering, Project Program Management, Strategy Management, Lean Six Sigma, Problem Solving, Root Cause Analysis, Lean Six Sigma Black Belt, Process Mapping, Business Excellence Assessments, EFQM Assessor, Hoshin Kanri, Governance, Tqm, Kaizen, Tpm, Project Management Certification, Grader, PDCA, Value Stream Analysis, 5S

BMC Helix., healthcare / government environments, Business Continuity Management System (ISO 22301), Servicenow, IT Service Management Program Manager, ISO/IEC 20000-1:2018, Jira Service Management, ITIL 4 framework, ISO/IEC 27001, ISO 22301

Solutioning, Solution Design, Analytics, digital automation-led workflows, digital operations transformation, Consulting, automation technologies, pre-sales, digital platforms, enterprise systems

Json, Adobe Analytics, Sql, Javascript, Postman, Rest Apis, Adobe Data Collection, Web SDK, AJO, HTTP network concepts, Customer Journey Analytics, Target, Mobile SDK, AEP RTCDP

Adobe Forms, Sap Gateway, Sap Ui5, SAP BTP, Odata Services, Cds Views, Amdp, Fiori, Devops, Sap Abap, Agile, Sap Workflow, RESTful ABAP Programming Model, OData APIs, CAP, SAP Cloud ALM, SAP AI Joule capabilities, SAP Clean Core architecture, ABAP RAP

Continuous Improvement (CI), Technical Documentation, Gap Analysis, Process Mapping, Automation initiatives, LEAN or similar continuous improvement methodologies, Testing and onboarding readiness, Business and technology integrations, AI-powered innovation, Cross-functional collaboration, Agentic AI solutions

Automation Solutions, Slas, Itil, It Services, Bpo, Dispute Resolution, Commercial Contracts, Contract Negotiations, Vendor Management, KPIs, Service Management Principles, Supplier Management, Outsourcing Governance, Procurement, Contract Management, Ai, Finance Accounting, Benchmarking, Pmp, Managed Services, Governance Platforms, Hr Outsourcing, Governance Structures, Shared Services, Certified Commercial Contracts Manager

Javascript, Client Scripts, Business Rules, ServiceNow GRC, SOAP APIs, ServiceNow Workspace, Script Includes, ServiceNow Portals

contract management, vendor performance reviews, eProcurement platforms, vendor management, procurement digitisation, RFx processes, P2P automation, cost optimisation, supplier negotiations, procurement transformation, spend analytics, risk management, Stakeholder Management, Category Management, Sourcing

Business Continuity Plans (BCPs), Fscm, Data Analytics, SAP O2C, SD FI integration, ERP SAP S4Hana, Cash Application, Disputes, Process optimisation, Lean Six Sigma, Credit Management, Management Monitoring, Collections