Job Description Summary

You will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Responsibilities/essential functions include:

Technical: Maintains all models specific to a modality in the assigned area.
Electronic/Mechanical/ Electrical/IT: Total system level trouble-shooting on complex multi-symptom problems.
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
Acts to ensure satisfaction to customers.
Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
Business growth: Assists in the growth and direction of business in his/her geographic area.
Productivity: Responsible for Warranty and PMS (Preventive Maintenance Services) contract cost control.
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
Assists operation management, and implement and drive operational initiatives and programs where necessary.
Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Insure timely dispatch closure.
Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe.
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications

Diploma Qualified to Degree level or equivalent. Minimum Diploma holder, majoring in Electrical Engineering, Electrical Engineering Technology, Biomedical Engineering or equivalent
Technical analytical skills. 1-4 years Field Services experience.
Experience in CT, MRI, X-ray, Nuclear Medicine, Ultrasound is a plus.
Comprehensive knowledge of a specific modality or multi-modalities. Sought by others for guidance and advice.
Proficiency in English and local language.
Ability to work independently with minimum direction.
High work standards and quality.
Initiative and motivation.
Plans and organizes work effectively.
Excellent communications, listening and interpersonal skills.
Excellent problem-solving skills, able to think outside the box
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
A good team player and can work seamlessly with cross-functional teams.

Desired Characteristic

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand.
Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.
Shares expertise and knowledge with others. Uses technology to achieve work objectives.
Demonstrates an understanding of different organizational departments and functions.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

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