Own driver-related projects end to end: define the problem, size it, design the solution, align stakeholders, roll it out, and track whether it worked.
Work across in-house and outsourced driver models on topics such as recruitment strategies, onboarding, retention, productivity, schemes, performance and compliance.
Partner with internal teams (Operations, Transportation, Product, Finance, People) and external partners (driver vendors and contractors) to get changes adopted on the ground, not just agreed in meetings.
Run regular performance reviews with driver vendors: track them against agreed SLAs, escalate issues, and agree on corrective actions.
Spend time on-site and with drivers to understand how work actually happens, and use that to check what the data says.
Turn messy problems into clear recommendations for management: root cause, options, trade-offs, cost, and impact.
Turn one-off fixes into things that scale: SOPs, policies, tracking tools, dashboards, and product requirements for driver tools.
Plan driver readiness for peak campaigns and other demand spikes.
Contribute to the driver management roadmap: what to fix, in what order, and why.
Do other tasks as assigned by the Company from time to time.

Bachelor's degree in Business, Economics, Supply Chain, Logistics, Engineering, or a related field.
3-5 years of experience in consulting, strategy and operations, program or project management, or operations at a logistics, e-commerce or on-demand platform.
A track record of taking cross-functional projects from idea to rollout, with results you can point to.
Strong analytical and problem-solving skills very good with Excel/Google Sheets. SQL, BI tools and hands-on use of AI tools are a plus.
Able to switch altitude: from a management review to a hub floor or a raw data pull in the same day, without losing the thread.
Good stakeholder management, including with external vendors comfortable negotiating and holding partners to their commitments.
Clear, concise communication in Vietnamese and English, written and spoken.
Experience with driver, rider or frontline workforce programs (logistics, ride-hailing, food delivery) is a strong advantage.
Willing and able to travel to hubs and provinces for onsite work.

Driver Strategy & Operations Specialist (HCM)