About Us

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

POSITION PURPOSE

The Business Analyst plays a key role in enhancing overall business efficiency by translating requirements into practical system solutions. The role focuses on implementing and optimizing Microsoft Dynamics 365 CRM and Finance & Operations (FO), ensuring the systems fully support business needs and process improvements across departments. The ideal candidate must have strong experience in the travel/tourism industry, particularly within Operations, Guide, and Fleet Management, and at least 5 years of experience implementing D365 CRM & FO. This position supports Discova's ongoing digital-transformation initiatives by aligning technology capabilities with business objectives and driving process excellence across business functions.

JOB SPECIFICATIONS

Act as a liaison between business units and technical teams, ensuring smooth communication and effective delivery.
Gather, document, and validate business requirements for system projects, particularly D365 CRM & FO. Collaborate with cross-functional teams to ensure needs are met.
Analyze and document business workflows across departments such as Operations, Guide, and Fleet Management. Identify opportunities for improvement and system optimization.
Training and support.

REQUIREMENT

Proven experience as a Business Analyst role.
Minimum 5 years of experience in Microsoft Dynamics 365 CRM & FO implementation.
Must have hands-on experience in the travel/tourism industry, especially in Operations, Guide Management, and Fleet Management.
Strong ability to document requirements and translate them into technical specifications.
Experience in user acceptance testing (UAT) and system-migration projects.
Excellent communication and stakeholder-management skills.
Strong analytical and problem-solving abilities.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!

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