About The Team

As an Internal Trainer for Warehouse Operations at Shopee, you will play a pivotal role in enhancing the skills and knowledge of our warehouse staff. Your primary responsibility will be to design, develop, and deliver effective training programs that align with our operational goals and ensure a high level of performance and safety within our warehouses. You will collaborate with various stakeholders to assess training needs and implement best practices in training delivery.

Job Description

Training Design and Development:
Analyze training needs through assessments, interviews, and performance evaluations.
Design and develop engaging training materials, including manuals, presentations, and e-learning modules tailored to warehouse operations.
Create standard operating procedures (SOPs) and training documentation to support consistent training delivery.
Training Delivery:
Conduct hands-on training sessions and workshops for warehouse staff on operational processes, safety protocols, and best practices.
Conduct soft skills training sessions for supervisor and lead level as required
Utilize various training methodologies (e.g., simulations, role-playing, on-the-job training) to enhance learning outcomes.
Ensure that training sessions are interactive and foster a positive learning environment and fit with operation schedule
Evaluation and Improvement:
Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
Continuously improve training content and delivery methods based on participant feedback and evolving operational needs.
Maintain records of training attendance, assessments, and outcomes for reporting purposes.
Collaboration and Support:
Work closely with warehouse management and team leaders to identify skill gaps and training requirements.
Provide coaching and mentorship to new trainers and warehouse staff as needed.
Stay updated on industry trends and best practices in warehouse operations and training methodologies.
Safety and Compliance:
Ensure that all training programs comply with safety regulations and company policies.
Promote a culture of safety and continuous improvement within the warehouse environment.

Requirements

Education: Bachelor's degree in Logistics, Supply Chain Management, Human Resources, or a related field.
Experience: Minimum of 3 years of experience in training, preferably in warehouse operations or logistics.
Skills:

Strong understanding of warehouse processes and operations.
Excellent presentation and communication skills, with the ability to engage diverse audiences.
Proficient in instructional design and training methodologies.
Ability to assess training needs and develop tailored training solutions.
Proficient in Microsoft Office
Be able to deliver training to big group of staff in short time with minimum resources
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Passion for continuous learning and development.
Adaptable and open to feedback.

Operations Internal Trainer - Operations, Shopee (Location: Bac Ninh)